Workingas part of our established medicines management team at the Practice, thepostholder will play a key role in supporting the delivery of high-quality,safe, and effective medicines management for our patients. You will work withthe support of a Clinical Pharmacist and Senior Pharmacy Technician alongsideGPs, ANPs and the Repeat Prescription Administration team to improveprescribing processes, enhance patient care, and ensure the effective use ofmedicines within the practice. You will also support the practice in providing medication reviews and achieving the Quality & Outcomes Framework targets.
Main duties of the job
* Clinical Support
* Supporting patient engagement and compliance
* Prescribing support
* Administration & Documentation
About us
Are you looking for a practice that truly values teamwork,flexibility, and sustainability in the ever-changing landscape of Primary Care?Join us and become part of a friendly and dedicated team that prioritiseswork-life balance, manageable workloads, and a supportive working environment.We are a 4-partner teaching practice serving a patient population of 11,000.Our goal is to create an environment where staff not only feel supported butalso actively value and support their colleagues. Key to our ethos is fosteringa culture of collaboration, where we work together as a team to overcomechallenges and provide the best care for our patients.The postholder will have access to a large multi-disciplinary team, as well as new tools and processes which all work to enhance patient care and safety. Quality improvement is at the heart of the practice and is key to enabling us to develop and grow in a rapidly changing environment.
Job responsibilities
Clinical Support:
* Assist in medication reviews
* Reconcile medicines following hospital discharge and outpatient clinic appointments.
* Provide advice to clinicians on suitable formulary alternatives for out of stock medication, the Pharmacy First Consultation Service and guidance on medications which may be purchased over the counter.
* Handle patient's daily prescription queries (face to face, online or by telephone)
* Offer guidance on medication use
* Support long-term condition management
* Promote patient self-care
Prescribing Support:
* Work with prescribers to ensure adherence to formulary guidelines
* Carry out audits to improve prescribing safety, quality and cost effectiveness
* Contribute to the effectiveness of our medicines management team by providing support and training as appropriate.
Administration & Documentation:
* Maintain accurate records
* Support compliance with CQC and NHS Regulations
* Reviews ways of working to maximise income from PPA & QOF
* Liaise with HCAs to manage appropriate stock levels for emergency use and practice procedures.
* Support safe, effective and cost-efficient prescribing by reviewing and managing repeat prescriptions and reducing waste.
* Ensure compliance with practice protocols and best practices.
* Carry out medication-related audits in agreeance with the Clinical Pharmacist and Senior Pharmacy Technician.
* Keep up to date with professional responsibilities and CPD requirements
* Contribute to ongoing continuous improvement of our operations and patient safety
Respect and protect patient confidentiality and information.
Person Specification
Qualifications
* Registered with the General Pharmaceutical Council (GPhC) as a Pharmacy Technician.
* Relevant Pharmacy qualification (E.G. BTECT/NVQ Level 3 in Pharmaceutical Science or equivalent)
Experience
* Experience working as a Pharmacy Technician in a primary care, hospital, or community pharmacy setting.
* Experience in medicines optimisation, medication reviews, and repeat prescription management.
* Experience working within a GP practice or Primary Care Network (PCN).
* Experience using GP clinical systems (e.g., EMIS).
* Experience conducting medication audits and contributing to QOF/PPA income maximisation.
Personal Qualities
* Excellent communication and interpersonal skills, with the ability to engage effectively with patients and healthcare professionals.
* Strong organisational and time management skills.
* Ability to work independently and collaboratively within a multidisciplinary team.
* Commitment to patient safety, confidentiality, and high-quality care.
* A proactive and flexible approach to problem-solving and service improvement.
* Willingness to undertake further training and development as required.
Skills
* Excellent communication skills (written, oral and presenting).
* Strong IT skills Including but not limited to Microsoft Teams, Quick Books, Excel.
* Strong understanding of medicines management, prescribing processes, and NHS formularies.
* Knowledge of CQC and NHS regulations related to medicines management.
* Ability to support medication reconciliation and provide clinical advice under supervision.
* Understanding of Quality and Outcomes Framework (QOF) and its role in primary care.
* Knowledge of high-risk medication monitoring and safety procedures.
* Able to maintain confidentiality at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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