Salary: £47,000 - 87,000 per year Requirements: 2-3 years experience in an Insight role Experience analysing and synthesising large data sets (e.g., Kantar Worldpanel, YouGov BrandIndex, Medallia CX) Strong Excel and PowerPoint skills (advanced Excel preferred) Experience using DisplayR or Q Market Research for data processing and analysis Confident communication style and ability to present insights clearly to all levels Genuine passion for retail, customers, and continuous learning Responsibilities: Deliver insightful analysis to deepen our understanding of Matalans customers and the retail market Create compelling reports, dashboards, and visual stories that help leaders make data-driven decisions Work with data from a variety of sources (e.g., Worldpanel, Medallia, YouGov BrandIndex, Mintel, GlobalData) Support and lead customer research projects from survey design and scripting through to analysis and presentation Develop qualitative research skills, including recruitment, moderation, and insight visualisation Manage incoming insight requests and keep stakeholders informed and aligned Continuously build analytical and storytelling skills to influence business strategy Technologies: Excel Support More: At Matalan, we are committed to being the No.1 choice for our customers, and we are searching for a Customer Insight Researcher to help us foster a truly customer-focused culture. We thrive on data, research, and insight to guide our decisions and we believe in the strength of our inclusive team. We offer a collaborative atmosphere that values every voice and encourages personal development while contributing to our collective growth. Located in a dynamic environment, we offer competitive salaries along with core benefits such as a 20% staff discount that increases with length of service, wellbeing support, and a variety of career development opportunities. last updated 17 week of 2026