Key Responsibilities: Guest Experience & Service Standards Deliver a prompt, courteous, and professional response to guest and internal maintenance requests Ensure minimal disruption when working in guest areas and maintain a high standard of presentation Proactively identify and resolve maintenance issues to enhance guest satisfaction Maintain strong knowledge of hotel facilities to support guest queries where required Maintenance & Technical Duties Carry out planned preventative maintenance (PPM) and reactive maintenance across the hotel Maintain building systems including (but not limited to): Electrical systems (basic repairs, lighting, fault finding) Plumbing and water systems HVAC and air conditioning units Fixtures, fittings, and general fabric of the building Conduct routine inspections of plant rooms, equipment, and public areas Ensure all maintenance work is completed safely, efficiently, and to a high standard Health, Safety & Compliance Comply with all health and safety legislation, including safe systems of work and risk assessments Use Personal Protective Equipment (PPE) appropriately at all times Support compliance with statutory requirements (e.g. fire safety checks, water hygiene/Legionella controls) Report hazards, incidents, or defects promptly in line with company procedures Operational Efficiency & Cost Control Minimise waste and support energy efficiency initiatives across the hotel Monitor stock levels of maintenance materials and report requirements Use approved suppliers and follow procurement procedures Support sustainability initiatives and environmental best practice Administration & Reporting Accurately log all maintenance tasks using the hotel’s systems Complete job records, checklists, and compliance documentation Communicate effectively with other departments regarding maintenance issues Escalate urgent or complex issues to the Chief Engineer Teamwork & Collaboration Work collaboratively with all hotel departments, particularly Housekeeping and Front Office Support contractors on site and ensure compliance with hotel procedures Assist in training and supporting junior team members where required General Duties Maintain cleanliness and organisation of the workshop, tools, and equipment Ensure tools and equipment are used safely and maintained properly Provide support during emergencies or critical incidents Participate in training and continuous professional development Standards of Conduct Maintain a professional appearance and behaviour at all times Act as a positive representative of the hotel Adhere to all company policies, including health & safety, data protection, and code of conduct Flexibility Due to the nature of the hospitality industry, you may be required to work flexible hours and undertake additional duties as reasonably requested by management.