Job Description
Key Role
Working as a senior member of the seafreight export team, responsible for the end-to-end management of export shipments and supporting the delivery of a consistent, high-quality operation across all clients.
This role plays a key part in maintaining operational stability, supporting team performance, and ensuring all shipments are handled accurately, efficiently, and with clear ownership within the UK operation.
Key Responsibilities
Export Operations
* Take full ownership of export shipments from booking through to final invoicing, ensuring accuracy, timeliness, and compliance at all stages
* Ensure operational excellence standards are consistently met across all shipments and clients
* Support the wider team by sharing knowledge, guiding less experienced operators, and helping to maintain consistent standards
* Work closely with the Export Manager to support team performance and maintain control of day-to-day operations
* Ensure all invoicing, profit recognition, WIP, and accruals are completed accurately and in line with company policy
* Implement new business effectively, ensuring a smooth and professional onboarding experience
* Identify and resolve operational issues proactively, escalating where required
Process & Operational Support
* Work in line with defined SOPs to ensure consistency and accuracy across all shipments
* Maintain clear ownership of shipments within the UK team, ensuring accountability at all stages
* Support the effective use of operational support functions where required
* Ensure all work is completed to a high standard, identifying and addressing any issues or inconsistencies
Performance & Continuous Improvement
* Take responsibility for the quality and accuracy of work within your remit, ensuring jobs are completed right first time
* Ensure adherence to SOPs, highlighting any gaps or areas for improvement
* Achieve monthly operational KPIs as specified
* Support the ongoing development of systems, processes, and digital solutions
Team Support & Stability
* Work collaboratively with Customer Excellence to ensure a seamless client experience
* Client, Supplier & Partner Relationships
* Build and maintain positive working relationships with clients, agents, and suppliers
* Ensure all communication is clear, timely, and professional
* Contribute to a high standard of customer service and client satisfaction
Compliance
* Ensure full compliance with company policies, including credit control and operational procedures
* Maintain accurate and complete records within CargoWise and associated systems
* Escalate any risks, issues, or non-conformances appropriately
Communication
* Ongoing communication with the Export Manager and wider operations team
* Regular interaction with Customer Excellence, clients, partners, and suppliers as required
Skills & Experience
* Strong operational experience in seafreight exports, including full documentation and process knowledge
* Proven ability to manage shipments end-to-end with a high level of accuracy and attention to detail
* Ability to take ownership and work independently within a fast-paced environment
* Confident in supporting and guiding other team members
* Strong problem-solving skills and a proactive approach to resolving issues
* CargoWise experience preferred
* Strong team player with a collaborative approach
Location: Hybrid with 3 days at our Manchester Head Office.
Company Benefits:
* Competitive salary DOE
* Company profit sharing bonus
* Company EV car salary sacrifice scheme
* Pension
* Life assurance
* Income Protection insurance
* Full training pathway
* Employee Assistance Programme
* And many more...
Recruiters and agencies, please do not reach out to us about this post. We will be working with our list of recruiters we already have.