Contract: Fixed term from November 2025 - February 2027 Working pattern: 20 hours per week, pattern to be confirmed Location: To be effective for project delivery covering Greater Manchester, requiring Manchester presence and working with the 3 key partners. Reports to: Program Manager The Manchester Coaches Program, which is a partnership between the NBA, Manchester City Council and Basketball England, will be open to aspiring Manchester-based coaches aged 16 and above. It will aim to engage and train one hundred community coaches, who will in turn reach thousands of young players across the city in the coming years. PURPOSE To support the effective delivery of the Manchester Coaches Program and all related resources, partnerships and support required to be successful. Supporting the Program Manager to recruit, educate, develop and deploy young coaches in the Greater Manchester Region to create better employability conditions for them in their future. This role requires the successful candidate to be able to support a wide range of strategic and local partners, clubs, schools, etc and create resourceful, structured and informal opportunities for people to learn, grow through their community basketball experiences. KEY ACCOUNTABILITIES Support the management and deployment of tutors and mentors and the recruitment and accreditation of delivery partners, hosting bodies, and activators to ensure continued growth. Provide administrative support for delivering the Manchester Coaches Program to meet the partner expectations and related KPIs and targets from a basketball perspective. Tracking the coaches and the subsequent engagement in the programme. Monitoring & Evaluation by providing admin support to monitor, report and track activations, participation and other KPI’s. Support the customer journey for coaches, mentors, delivery partners and other key stakeholders for the identified program, ensuring delivery partners and activators have the tools needed to provide a great experience for all. OPERATIONAL ACCOUNTABILITIES Coach Engagement: Supporting coaches, mentors and other partners within the program. Service Delivery: To coordinate the operational delivery of required services, ensuring they are effective and fit for purpose to deliver the programme successfully. Communications: Supporting the delivery of frequent key messages and ongoing communications with all internal and external communications across all partners. Marketing Support: To provide briefs and quality information to support the required campaign, marketing, communications and PR for the programme and related events. Relationship Building: Build relationships and collaborate with key partners and local communities. Insight & Development: Support the implementation and management of data collection through Basketball England platforms to maximise learning and understanding to inform future delivery. Governance, Risk & Compliance : Abide by all of Basketball England’s rules, regulations and policies (Including but not limited to Equal Opportunities & Equity Policy; Safeguarding Policy; Code of Ethics & Conduct; Anti-Doping, Anti-Betting, Anti-Corruption and Confidentiality). Other duties : Any other duties as required by the line manager that are commensurate with the grade. ROLE REQUIREMENTS Experience Previous experience in a relevant, related field. Experience in providing a customer-focused administrative service, managing customer/stakeholder enquiries. Project Support: experience supporting different projects. Ability to work effectively independently and collaboratively, on projects and as part of a team, handling several projects simultaneously, ensuring deadlines are met and accuracy is maintained. Ability to effectively manage relations with a variety of stakeholders, both internal and external to Basketball England. Good oral and written communication skills, with good attention to detail and experience of dealing with customers either by social media, phone, e-mail or face to face. Target-driven approach with the ability to meet outlined KPI’s. Personal Skills Confident & Motivated: Confident with a high degree of self-motivation and initiative. Mental Agility & Initiative: Excellent mental agility with the ability to use own initiative to self-organise, plan and work effectively, taking account of daily changing and competing priorities. Quality Work at Speed: A proven ability to produce high-quality work and meet deadlines at speed and under pressure. Teamwork: Ability to work as a member of a team, with an understanding of what behaviours contribute to effective teamwork. Appreciation of the significance of confidentiality. Communications: Excellent interpersonal and communication skills demonstrating an ability to communicate upwards to a senior level and relate to a wide range of people and organisations in the right appropriate format. Solution Development: Ability to anticipate issues, problem solve, manage ambiguity and make sound judgments on sensitive matters. Time Management: Ability to multitask and prioritise work. Technical Skills Attention to Detail: An eye for detail with an ability to maintain a high level of accuracy in preparing and entering information. Advanced ICT: Significant advanced expertise in the use of Microsoft packages (Word, Excel, PowerPoint) and other related ICT software. Numeracy & Literacy: Excellent numeracy, literacy, spelling and presentation in typewritten and other work. Other A genuine interest in basketball/sport. Passionate about people and helping to build great teams and culture. A flexible attitude to working, willing to work evenings and weekends as a result of the nature of the role and event timings. Job offers will be subject to completion of a satisfactory, current Basketball England DBS check and completed every three years. We’re working to build a team that reflects the rich diversity of the basketball community in England, where everyone feels valued, respected, and able to be their full, authentic selves at work. We value diversity and are committed to fostering an inclusive and supportive work environment. We make all employment decisions regardless of age, national origin, race, ethnicity, religion, belief, gender, sexual orientation, disability, or any other characteristic protected by law. Basketball England is an equal opportunities employer. Research shows that some people don’t apply for a role if they feel they do not meet 100% of the person specification. We encourage you to apply, even if you feel you don’t meet every requirement in the job description. We are a supportive and inclusive organisation, and we want to break down barriers to people joining us. We encourage you to highlight what you can bring to the role and if this role excites you, we look forward to receiving your application.