CONTENT DESIGNER
LEEDS – HYBRID
6 MONTH CONTRACT
INSIDE IR35
Who we're looking for
We're looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.
About the Role
You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.
It'll be your role to:
* Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
* Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
* Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
* Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
* Support the research and document current and future state services.
* Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
* Take ownership for your own development.
* Collaborate closely with other designers, product owners, and engineers.
* Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
Skills and experience that we're looking for:
* We're looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
* You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
* You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Additionally you'll have strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.
Systems- Jira, Figma, Adobe creative tool (ideal)
If you believe you have the experience required, please apply with your CV now for instant consideration
TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
*Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.