Environmental Health Triage & Enforcement Coordinator - Braintree District Council
Braintree District Council
Permanent, Full Time
From £26,622 to £29,787 per annum
Location: Braintree
Closing Date: 31st May 2026
Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit this Environmental Health Triage & Enforcement Coordinator role.
The Opportunity:
We have an exciting opportunity for an Environmental Health Triage & Enforcement Coordinator to join our successful Public Health and Housing team based in Braintree, Essex.
The post holder will enhance the Public Health and Housing department in Braintree District, by carrying out initial triage of investigations, and assessing and coordinating case management for the Team.
This includes administering and co-ordinating Environment Health responses to tenants and landlord referrals arising from the Renters Rights Act 2025. This post will act as a key liaison between Environment Health, the Housing Department and the Street Scene Enforcement Team.
You will be supporting effective enforcement, promoting safe and healthy housing conditions and will be part of the team that ensures that the Council is fulfilling its new statutory duties relating to the new Act to tenants and landlords in the district
Job Accountabilities
1. Undertake initial triage of enquiries, service requests, and statutory referrals from residents, landlords, partner agencies, and internal departments.
2. Ensure effective case allocation, categorisation, and prioritisation in accordance with Environmental Health service standards and statutory timeframes.
3. Act as the primary liaison between Environmental Health, the Housing Department, and the Street Scene Enforcement Team regarding housing condition cases, environmental enforcement concerns, and referrals generated under the Renters Rights Act 2025 .
4. Co‑ordinate the receipt, validation, and progression of tenant and landlord referrals, ensuring compliance with new statutory obligations and maintaining clear, auditable case management records.
5. Provide initial customer contact, explaining processes, expected timeframes, statutory powers and responsibilities, and managing expectations appropriately.
6. Support officers by preparing and issuing letters, formal notices, evidence files, and documentation in accordance with enforcement procedures and legal requirements.
7. Assist with arranging and supporting joint inspections, multi‑agency visits, and case conferences where cross‑departmental co‑ordination is required.
8. Work closely with Housing Officers to ensure alignment between enforcement actions and tenancy‑related interventions, homelessness prevention duties, and safeguarding considerations.
9. Maintain and update casework, actions, risk assessments, and outcomes within the Environmental Health case management system (., Uniform), ensuring accuracy and consistency of data.
10. Act as a super user for relevant IT systems, supporting system development, troubleshooting, reporting functions, and improved digital workflows within the service.
11. Identify opportunities to improve customer journeys, streamline triage processes, and strengthen joint working arrangements across departments.
12. Provide administrative support to Public Health & Housing enforcement officers including meeting notes, file preparation, and production of reports.
13. Support the Environmental Health Public Health and Housing Manager in preparing data returns, performance reports, service audits, and information requests.
14. Build and maintain constructive working relationships with internal teams, landlords, tenants, and external partner agencies to support improved outcomes and service efficiency.
15. Support colleagues in responding to public health and environmental hazards in line with the Council’s enforcement policies, including contributing to prevention, detection, and deterrence activities
Experience: Self-motivated, conscientious and enthusiastic, you will be able to work independently as well as working as part of a team and have excellent communication and interpersonal skills.
You will need have excellent customer service skills, with a constructive, flexible approach and keen to learn new skills to provide and maintain high levels of performance.
Why choose Braintree District Council?
Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community.
Braintree District Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community.
We also offer some great benefits, including:
16. Hybrid working arrangements are available in this role (home/office based) subject to business need
17. Competitive pay and benefits
18. Flexible working
19. Local Government Pension Scheme Defined Benefit Scheme
20. Free Car Parking
21. Learning and development for all staff
22. Staff Discounts
23. Employee Assistance Programme
24. Staff recognition schemes
25. Extensive health and wellbeing programme, including discounted gym membership
Closing date for receipt of applications: Sunday 31st May.
Interviews will take place on 17th June.
Please Note–Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council.