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Location: The Lakes Rookley and Colwell Bay, Isle of Wight
Permanent contract.
Who are we?
Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in their views but also in what they offer our Guests.
We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go “Wow!” However, what really makes us special is our Team of people making all this happen. We are a growing business and are now on the lookout for a Guest Services Manager who cares about their Team and Guests as much as we do!
So, whether you are looking for the next step in your career or simply a new challenge, find out more here.
What we need in a nutshell
We’re looking for a confident and capable Reception Manager to lead and motivate the team that looks after our guests from the moment they arrive. You’ll be the first point of call for all holiday makers and owners, ensuring that the experience is outstanding.
What you’ll be doing
Working as part of our team of holiday heroes, reporting to the Guest Experience Manager, you will be running the Guest Service team.
For you, this includes:
* Spending lots of your time with guests, meeting and greeting to check them into their accommodation.
* You will be responsible for managing holiday bookings.
* Resolving customer complaints.
* Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent.
* You will be the first point of contact for all our Holiday Home Owners.
One more thing… holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you’ll need
If you can demonstrate the following, we’d love to hear from you:
* Outstanding people skills – friendly, patient and always ready to help.
* Previous Management or Supervisors experience.
* Exceptional organisation skills and able to keep a good few plates spinning.
* A solid understanding of budgeting and finance.
* Experience in a customer-facing or sales role.
It’s the icing on the cake if you have experience in the holiday sector specifically, but don’t worry if you haven’t, we provide plenty of training.
It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it.
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