Customer Service Advisor
Salary: £13.45 per hour (Living Wage Employer)
Hours: Saturday and Sunday, between 7am and 6pm (minimum 14 hours)
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
Respond to customer requests via telephone, email, and web chat
Log all requests using the appropriate call logging software
Resolve issues or provide advice and guidance where possible over the phone
Assign calls to the relevant support teams when needed
Action Back Office requests when required
Advise customers and support teams on known problems/workarounds
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
A genuine passion for delivering great customer service
If you're looking for a stepping stone into a career in technology, this could be your next move.