Job Description
The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement initiatives.
Working location: Hounslow, London
Key responsibilities:
1. Provide hands-on support during vehicle fault investigations, both remotely and onsite
2. Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams
3. Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries)
4. Develop and update technical SOPs and service workflows
5. Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides
6. Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management
7. Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication
8. Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned s...