Location: Midlands – 5 days per week on-site
Contract: Initial 6 months (with potential extension) Overview
Hays is partnering with a local council to recruit three Support Business Analysts to join a dedicated Surge Team established as part of a major finance transformation programme.
The Surge Team’s mission is to stabilise, enhance, and accelerate performance across cashflow‑critical and customer‑facing transactional processes during a period of high organisational change.These roles will focus on supporting access control, call and request workflows, and role management activities within a fast‑paced Oracle Fusion environment.Key ResponsibilitiesAs a Support BA Analyst, you will:
1. Support the Access Control, Calls & Requests, and Role Management workstreams.
2. Analyse issues and process bottlenecks and provide actionable rmendations to improve transactional service levels.
3. Capture business requirements, define user stories, and translate needs for technical teams.
4. Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy of Oracle Fusion processes.
5. Produce documentation including process maps, root‑cause analysis, and benefits tracking.
6. Support the wider Surge Team in stabilising high‑volume financial processes impacted by transformational change.
7. Provide hands‑on support to end users to resolve issues and improve adoption of new ways of working.
Essential Experience & Skills
8. Oracle Fusion experience is essential – particularly across security, roles, and core transactional processes.
9. Strong background in Business Analysis withinplex operational or financial environments.
10. Experience with access control, ticketing/call-management, or role‑based process design.
11. Ability to work in a fast‑moving transformation setting with multiple stakeholders.
12. Strong documentation skills including AS‑IS / TO‑BE process design.
13. Excellentmunication and problem‑solving skills.
What We’re Looking ForThese roles are well‑suited for Business Analysts with hands-on experience in support environments, ideally within public sector or large transformation programmes. Candidates who thrive in structured but high‑pressure settings—particularly where Oracle Fusion is central—will excel here.Interested?If you have the relevant Business Analysts expertise and project experience, we would love to hear from you. Please apply with your up-to-date CV to be considered for this opportunity. #4782065 - Gemma Meah