Service Manager GDAS Job Description Role South Service Manager Service Gwent Drug and Alcohol Service (GDAS) Location: South area – Newport/ Monmouthshire/Torfaen Base: TBC Hours: 37 hours per week. Weekend and evening work required, as needed. Salary: £38,837 - £43,283 per annum. Reports to: Head of Service Team Members Reporting to Job Holder: Team Leaders Contract: Permanent, in line with funding. THE SERVICE The Gwent Drug and Alcohol service provides support to individuals and families affected by substance use across all 5 local authorities. As part of our service re-launch, we are recruiting for new roles across the service that align with the vision of the Gwent APB Substance Use Commissioning Team. We are seeking empathetic and dedicated individuals with experiences from a range of sectors to join us in establishing a new, innovative drug and alcohol treatment service. We welcome people with experience of working not just in substance use - but in housing, mental health, primary care, secondary care, youth services, probation and other sectors that have transferable skills. We welcome individuals with their own lived experience of drug and alcohol use and/or mental health and from those who have supported others with lived experience. GDAS Values GDAS is delivered in consortium with 3 of Wales largest substance use providers; Kaleidoscope, Barod and G4S. The uniqueness of our shared experience is reflected in the following aims for the life of the new contract for the benefit of Gwent communities: To share our individual specialisms and best practice to enhance our integrated service delivery To commit to and drive innovation in order to ensure we are constantly improving our treatment offer To embrace a culture of candour, using lessons learnt as an opportunity to reflect on and improve our systems To embrace the principles of the Healthier Wales Strategy, collaborating with our social care partners and service users to create a seamless whole system approach that focuses on improving health and wellbeing To recognise and respond to the movement of individuals across open access and criminal justice pathways by using our knowledge of both Gwent and national criminal justice strategic direction and priorities ROLE PURPOSE Role Purpose: Responsible for developing, delivering and evaluating the service in line with the service specification and Commissioner/Stakeholder needs. Ensure that all services are delivered in line with GDAS Operational Policies and procedures, that interventions are safe, undertaken to a high standard and informed by up-to-date practice Oversee that quality services are delivered to substance using service users, ensuring that high professional standards are maintained, output targets achieved, and that the service works within established administrative and reporting procedures. MAIN DUTIES AND RESPONSIBILITIES Manage, motivate and lead the Community Service staff team. Provide operational leadership which translates the strategic direction of the SLA into high quality service delivery for clients. Implement robust systems for reporting any untoward incidents, complaints and safeguarding issues. Ensure that the service operates and is developed in a way that encompasses and promotes partnership and supports a holistic, multi agency approach to the complex needs of this client group. Plan and implement strategic changes to improve service delivery. Collaboratively develop and implement effective and flexible systems and structures. Be responsible for performance management at the operational level, ensuring that services collect, collate, and report the required information and data; identify areas of under-performance and planning and implementing actions to improve performance. Prepare and co-ordinate high quality written reports, and ensures that data recording and reporting requirements are fully met by the staff team. Lead with staff recruitment and human resource issues within the service. Lead with the implementation of GDAS policies, procedures and protocols across the service, to ensure that safety and good practice are maintained for staff, other agencies and clients. Lead with service audits, service reviews and the evaluation of service user satisfaction for the service. Promote service user involvement and co-production in service delivery. Harm Reduction Provision Deliver outreach harm reduction services and advice, including provision of Prenoxad Training, Needle Exchange Programme (NEX) and Dry Blood Spot Testing (DBST). Provide duty cover Compliance and Information Management Ensure compliance with internal case management systems and client records. Undertake appropriate monitoring, review and evaluation procedures. Adhere to host organisation and GDAS policies and procedures including safeguarding and boundaries. Undertake appropriate administrative tasks. Work with the Finance Manager and Head of Operations to set budgets and maintain finances within tight constraints Networking and Awareness Raising Foster and sustain good working relationships with stakeholders, including local partners within the local authorities and the health board. Represent host organisation or GDAS in appropriate forums and groups. Deliver talks, workshops, presentations, and provide training where appropriate. Development & Training Provide a lead role in an area related to the role i.e. safeguarding, older people, recovery Engage in a range of tools and methods designed to support further development in practice, including, but not limited to, supervision, reflective practice, action learning sets. Commitment to Learning and Practice Plans, ensuring knowledge and training remain up to date. Other Ensure sound joint working practice to deliver an integrated holistic care pathway by working as required with other GDAS disciplines and teams. Communicate host organisation and GDAS vision and deliver upon mission, corporate strategy and business plans. Take up arrangements for support and participate in all relevant internal meetings. Undertake other reasonable duties as requested but which may not be specified within the job description. PERSON SPECIFICATION Ideally all these requirements must be met by the candidate on appointment. However, in certain circumstances, a candidate may be appointed who does not meet a particular requirement. This is providing that the shortfall can be made good in a reasonable time, and the candidate brings other skills, knowledge or experience which are valuable to the role and the Organisation. Essential Desirable Qualifications and training Expected to meet basic skills in numeracy and literacy. Line Management training, ILM Level 5 in Leadership & Management, equivalent or willingness to work towards. Completed accredited training in structured psychosocial interventions. NVQ Level 3 or above in a health and social care qualification or equivalent Counselling qualifications Role-related knowledge, skills and experience Experience in a managerial or supervisory position that required managing the recruitment, selection, appraisal and development of staff Proven ability to network and build professional relationships. Experience of co-ordinating and developing projects and delivery and achievement of targets. Experience of analysing data and compiling detailed reports. Experience of planning and implementing strategic changes to improve service delivery. Good working knowledge of quality issues across the range of activities involved in developing a large service operations Knowledge of ACE informed practice Knowledge of safeguarding procedures. Record Keeping and report writing Familiarity with Microsoft 365 Experience of working within the field of substance use Experience of setting budgets and maintaining finances within tight constraints. Experience of working with commissioners. Knowledge of Welsh Government’s substance use strategy and Recovery Framework Knowledge of substance use including detoxification, withdrawal and management and evidence based therapeutic interventions. Interpersonal skills Empathic Work in partnership with those who use our service Credible Positive Attitude Ability to work as part of a team Unconditional positive regard Strengthening self-efficacy in others Communication skills Personal drive Quality & Compliance Focus Supports a Recovery and Harm Reduction ethos Resilience Organised & Structured in approach to work Ability to work autonomously Initiative and creativity Ability to manage time effectively The post holder will be required to work flexibly around the needs of the people who use our services. This may include work at multiple locations and flexible working hours outside of the normal working week and may include weekends. This role involves travel across Gwent to offices and community settings (with occasional possibility of transporting volunteers/clients). Therefore the post holder is required to have a full current driving licence, permitting them to drive their vehicle in the UK, and have fullaccess to their own personal mode of transportwhich is insured for business use. Personal Attributes Commitment to uphold theGDAS values (above)