Job Title : 1st Line IT Operations Engineer Location : Calverley, Leeds Salary : £26,000 to £28,000 Job Type : Full Time / Permanent Do you have a passion for delivering exceptional technical support and making a real impact at TIEVA? Do you love enabling people to work smarter, faster, and more confidently through great IT support? Can you bring critical thinking, positivity, and energy to our IT Operations team? If yes, then let’s get to the important stuff! The Role: Provide prompt, friendly, and effective first‑line technical support via in‑person visits, phone, and online channels. Log issues accurately, troubleshoot efficiently, and escalate when required. Assist with the day‑to‑day administration of the organisation’s IT systems, including user account management, network connectivity troubleshooting, printer support, and basic telephony queries. Handle the distribution, setup, and collection of end-user devices and peripherals. Maintain accurate entries in the Asset Management Register for all equipment issued or returned. Support the security and monitoring of IT assets by following established processes, reporting anomalies, and helping implement security best practices. Create and update documentation such as setup guides, troubleshooting steps, and process notes to ensure information remains accurate and accessible. Help coordinate and carry out routine maintenance tasks and updates, including installing patches, updating software, and supporting minor system changes. Provide flexibility for occasional out‑of‑hours tasks when necessary. Contribute to internal IT projects by assisting senior engineers, completing assigned tasks, and developing your technical skills through hands-on exposure to a wide range of technologies. Maintain professionalism at all times, ensuring confidentiality, secure handling of information, and adherence to company standards. Deliver excellent customer service by keeping users informed, providing clear explanations, and ensuring all interactions are positive and helpful. Follow established IT processes and understand the importance of compliance frameworks such as ISO 27001 and Cyber Essentials Plus (CE). Attend team meetings and actively contribute to discussions, sharing insights or updates where relevant. The Candidate: Confident, dedicated, hardworking and comfortable in dealing with people at all levels in a dynamic and busy environment, we’re looking for someone who has a passion for all things IT. You’ll be committed to delivering exceptional service, upholding high standards in professionalism, conduct and commitment to the role. We’re looking for someone who can demonstrate a keen interest in self-improvement, adaptable to an ever-changing IT technological landscape. What you’ll get in return As an Investors In People Platinum organisation, we pride ourselves on providing the highest quality experience for our people. Financial Life Insurance Pension Car allowance (subject to role) £1,000 refer a friend bonus Generous uncapped commission scheme (sales role) Profit share bonus scheme (non-sales, subject to T&C’s) Will writing contribution Long Service Awards (financial and time rewards) Electric Car Scheme (salary sacrifice) Cycle to Work Scheme (salary sacrifice) Buying holidays (salary sacrifice) IT Equipment Purchase / Loan Scheme Financial Wellbeing Tool Pension Surgery (consultation with a financial advisor) Discount scheme (retail, experience days, gym membership, etc.) Travel and accommodation reward scheme (Navan Platform) Health and Wellbeing Private Medical Insurance – includes optical and dental Employee Assistance Programme -for you and your family (Counselling, legal advice, career coaching, financial support) Digital GP Wisdom Wellbeing Platform AVIVA Wellbeing Platform Gym membership contribution Gym time Free onsite yoga (TIEVA North office only) Free eye tests Flu vaccinations Fruit basket Mental Health First Aiders Time off Holidays – above statutory increasing with service, plus 8 bank holidays Birthday benefit -Have your birthday off on us! Enhanced Maternity Pay Enhanced Paternity Pay Enhanced Adoption Pay Compassionate Leave Jury Duty top up pay Funeral Leave Volunteering Days Supporting your development Comprehensive onboarding plan Funded training and accreditations Monthly 121’s Annual performance reviews Professional Development Plans Various internal training opportunities Access to our Learning and Development Specialist Perks Welcome goodie bag Company apparel Free staff parties Incentives, competitions and prizes including trips Staff awards Opportunity to join various teams, e.g. Culture Team, EDI Team, ESG Team Free parking at either office location High quality well-equipped offices – Table football, pinball, pool table, shuffleboard, air hockey, games consoles, darts, multi-faith room, bar, outdoor eating area (subject to location). Why choose TIEVA? We’re not your average technology company, we put people at the very centre of all we do. A career at TIEVA means giving you the opportunity to shape your future. We will provide you with all the tools you need to succeed, this isn’t just the basics, we are talking about the latest automation technology, weekly campaigns, holidays, prizes, and team incentives. Further, faster - We know it’s important for you to keep moving forward, that’s why you’ll have the very best training opportunities. We invest heavily in our teams, culture, environment, and values which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within. More than technology –TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers. Real world, real career - Our focus is to deliver world class services and the best in technologies. You will work with the team to innovate yet always be looking to improve and deliver a portfolio of new products and services to our customers. If you would be interested in joining a values-driven, highly reputable business with an inclusive, driven and highly committed team please apply ASAP! Our promise to you…. If you have a disability or neurodiversity, we will provide support and adjustments that you may need throughout our recruitment process and beyond. Any information you share on your application will be treated in confidence. TIEVA is an inclusive company where you can enjoy the career you want, without changing who you are. We welcome candidates from all walks of life and are passionate about promoting greater diversity in the tech sector.