Overview
As part of our recruitment process for this bailiff vacancy, we aim to support candidates by sharing interview questions in advance. If you are selected for interview, you will receive the questions relating to the assessed behaviours when we notify you that you are required to book your interview slot. This will help you prepare and reflect on relevant examples from your experience. During the interview, the panel will ask follow-up questions to explore your responses in more depth and gain further insight into your skills and experience. Please note that strengths-based questions will not be shared in advance.
* Making Effective Decisions
* Managing a Quality Service
* Communicating & Influencing
Assessed behaviours are:
Role and Responsibilities
Your role includes delivering various documents across our designated area for companies, individuals in companies, and for people in their homes. You will visit people in their homes and businesses, explain why you are visiting, discuss available options, and help resolve matters with empathy and professionalism. You should be able to plan your days, manage your workload, and adapt to changes at short notice. You may be required to work independently or as part of a team and may use a company-provided or lease car after probation, with a UK driving licence being essential. You will receive PPE and safety training and will be expected to use IT and court case management systems as part of your duties.
Additional context about the role and its environment is provided in the offer material and is not intended to be exhaustive of all duties.
Working Patterns and Eligibility
Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet the needs of the role and business requirements. Applications for part-time working will be considered, with a minimum of 30 hours per week over 4 days. Details about hybrid working arrangements will be discussed and agreed with successful candidates, with a minimum expectation to spend 60% of working time in an office, subject to local estate capacity. The nearest viable office will be assigned based on home postcode, with related pay scales.
Note: This role requires legal right to live and work in the United Kingdom. The Government procedures for visas and sponsorship are described in the role documentation. If applicable, eligibility checks and visa requirements will be assessed during the vetting process.
Qualifications and Experience
Essential criteria include:
* Excellent communication skills (written and verbal)
* Commitment to providing high-quality service
* Ability to handle difficult conversations and provide clear information
* Empathy for court users and the ability to remain professional
* Ability to plan, prioritise, and adapt to changing circumstances
* Comfort with IT and training on court case management systems
* A full UK driving licence
Additional information on visa sponsorship, right-to-work checks, and civil service eligibility is provided in the application materials.
Benefits and Diversity
* Annual leave: 25 days on appointment, increasing to 30 days after five years; pro-rata for part-time roles
* Pension and flexible benefits
* Family-friendly policies and access to networks supporting diverse employees
* Training and development opportunities
Statement of Suitability and Selection
Please explain why you are suitable for this role, drawing on transferable skills, knowledge, and relevant experience. Provide clear, real-life evidence linked to the essential criteria. You may use examples from work, education, volunteering, or other relevant experiences. You are encouraged to use the full word count to achieve the highest scores.
Interviews and Contacts
Interviews will be held in person, with date(s) to be confirmed. Requests for alternate dates or virtual interviews will be considered in exceptional circumstances or as part of reasonable adjustments. For information about civil service standards and complaints processes, see the Civil Service Code and related contact points in the offer materials.
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