Overview
Customer Support Specialist – Location: Cambourne, Cambridgeshire. Department: Customer Operations - Shared Services Centre (UK). Contract: Full-time, Permanent.
Are you passionate about delivering exceptional customer service and building strong client relationships? We are looking for a Customer Support Specialist to join our collaborative and high-performing Customer Operations team.
Responsibilities
* Manage and resolve customer cases efficiently in Salesforce CRM, ensuring timely updates to customers and stakeholders.
* Process service orders and invoicing accurately using SAP.
* Handle returns, repairs, warranty replacements, credits, and disputes.
* Generate service quotes and contracts, and manage related preventative maintenance activities.
* Liaise effectively with customers, regional managers, and internal teams.
* Support continuous improvement initiatives that enhance customer experience.
* Ensure compliance with internal processes and escalate issues when necessary.
What We're Looking For
* A strong customer focus and collaborative working style.
* Experience using Salesforce (preferred).
* Knowledge of SAP S/4 (preferred, but not essential).
* Proficient in Microsoft Office (Excel, Outlook, Word).
* Excellent communication skills - proactive, clear, and concise.
* Ability to manage workload efficiently under pressure.
* High attention to detail and strong organisational skills.
Why Join Us?
* Work within a supportive, values-driven team.
* Hybrid working options to support work-life balance.
* Be part of a company where customer satisfaction is at the heart of everything we do.
If you're ready to make a real difference to our customers while growing your career in a dynamic support environment, apply today and become part of something meaningful.
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