Work Flexibility: Field-based. This role involves approximately 80% travel and provides a combination of remote first‑line support and extensive on‑site clinical presence, including intraoperative guidance and hands‑on training in hospital environments.
What You Will Do
* Provide field‑based clinical and technical support for Q Guidance, legacy Nav3i, and Airo CT systems, including first‑line troubleshooting.
* Deliver on‑site clinical and intraoperative support to maximize system utilization and clinical value.
* Train surgeons and OR teams on system use, workflows, and best practices.
* Lead installation and integration of navigation systems and related healthcare IT solutions.
* Support regional sales teams through pre‑sales demonstrations and clinical expertise.
* Act as first point of contact for remote customer support and training.
* Resolve customer issues in line with service and escalation protocols.
* Drive successful onboarding, adoption, and long‑term customer engagement.
* Collaborate closely with Application Engineers and sales teams as one Enabling Technologies unit.
Required
* Bachelor’s degree or equivalent professional experience in a medical, clinical support, or nursing field.
* Proven ability to quickly learn, understand, and communicate complex medical technology and clinical workflows.
* Strong organizational, administrative, and time‑management skills suitable for a field‑based environment.
* Excellent communication skills with the ability to train and support surgeons and clinical teams.
* Strong customer‑first mindset and high level of professionalism and service orientation.
* Stress resistance and strong problem‑solving skills.
* Natural ability to build relationships and understand the needs of others.
* Attention to detail and ability to analyze written specifications.
* Solid computer proficiency, including standard tools such as Excel.
* Willingness to travel extensively (80%+); valid driver’s license required.
* Fluency in English.
Preferred
* Minimum 2 years of relevant experience in healthcare, medical devices, or a clinical environment.
* Knowledge of spine surgery, navigation systems, or spinal anatomy.
* Experience supporting procedures in an operating room or surgical setting.
* Experience delivering clinical education, onboarding, or user training.
* Proven ability to support complex technology implementations in hospital environments.
* Experience partnering effectively with sales or commercial teams.
What We Offer
* Comprehensive product, field sales, and leadership training.
* High‑quality products that make a meaningful difference to patients.
* Competitive compensation including base salary, commission, and bonus.
* Attractive benefits package including healthcare, wellness programs, and service awards.
* Company car or car allowance, mobile phone, laptop, and iPad.
* A high‑performing, value‑driven team environment.
Location / Residency
Because this is a national role, the ideal residency location is London, South East UK, M4 Corridor, Midlands, or South Central UK to allow for flexible travelling throughout the country.
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