We're looking for an organised, friendly, and proactive Customer Service Executive with a knack for great service, logistics, and everything that keeps an office running smoothly.
This is a great opportunity to join a small, established, close knit business with a strong reputation for reliability and service. With two long standing team members retiring, the business is entering a new chapter, and you'll play a key role in helping things run smoothly.
You'll be the heart of the office, supporting customers, scheduling deliveries and keeping day-to-day administration on track. It's a seasonal role, with winter being busier and requiring a focused approach.
Key responsibilities for the Customer Service Executive:
Order Management & Scheduling
* Taking and processing customer orders accurately
* Processing delivery notes
* Managing deliveries due to last minute/unexpected changes & coordinating with drivers
* Maintain Regular Top Up schedule
Customer Service
* Providing a friendly and efficient customer experience
* Answering calls and handling customer queries
* Taking card payments and processing them securely
* Maintaining customer records
* Supporting Bookkeeper with credit control
General Office Support
1. Managing office supplies
2. Supporting the wid...