Revenues Operation Team Leader
Location: South East London
Working Days: Monday - Friday
Type: Temporary
Salary: £24.35 per hour
Experience: Social Housing Experience Required
About the Role
Daniel Owen is proud to represent a well-known company based in South East London seeking a highly skilled Revenues Operation Team Leader to join their team.
Main Purpose of the Job
* Support the Revenues Operation Manager in delivering an excellent, customer-focused, and inclusive front-line Council Tax service.
* Collaborate with the Revenues Operation Manager to ensure a prompt and efficient Council Tax service, including quality assurance, resource planning, and verification of discounts and exemptions. Take swift action to recover debts where inappropriate awards or deception are identified.
* Assist in ensuring all operational aspects of Council Tax are proficiently managed to protect the council's income.
Duties and Responsibilities
* Adapt service delivery to meet changing community and customer needs.
* Monitor and review service outcomes to ensure objectives are met.
* Plan and coordinate resources to meet operational needs.
* Ensure compliance with statutory legislation, local strategies, and policies.
* Understand the impact of services on other functions.
* Manage the daily operations of the team, including briefings, one-to-one meetings, and appraisals.
* Oversee the digitalisation of Revenues and Benefits post to meet service level agreements.
* Assist in validating council tax refund requests.
* Collaborate with the Revenues and Benefits Management Team to review procedures and write clear work instructions.
* Collect and analyze data to ensure quality and accuracy, monitor KPIs, and identify service improvements.
* Provide advice on complex council tax queries and interpret legislation; assist in mentoring and training staff.
* Maintain knowledge of relevant legislation, procedures, and technology, and pursue personal and professional development.
* Maximise revenue collection, manage discounts, exemptions, and reliefs, and promote welfare benefits and hardship applications.
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