Job Title: Community Engagement Consultant Location: Brighton (Office-based) Hours: Monday-Friday, 9:00am-5:30pm Salary: £30,000-£45,000 DOE + Quarterly Profit Share (after six months) On behalf of my client, we are seeking a proactive and personable Community Engagement Consultant to join a fast-paced, office-based helpdesk team. This role is central to supporting a major long-standing client, acting as a trusted point of contact for residents and stakeholders while ensuring enquiries and complaints are handled efficiently, accurately, and with professionalism. Key Responsibilities Manage incoming enquiries via phone and email through a live helpdesk. Carry out resident feedback surveys by telephone. Provide clear, timely, and accurate information to residents and stakeholders. Track, monitor, and support the resolution of all issues in collaboration with the wider team. Assist with community engagement activities to ensure residents feel informed and supported. Handle a wide range of real-time queries with confidence. Manage and log complaints effectively. About You Must have experience with noise-related enquiries. Must have complaints handling experience. Exceptional verbal and written communication skills. Highly organised with strong attention to detail. An understanding of operational environments (e.g., large infrastructure settings) is advantageous. Able to remain calm under pres...