Job Overview
Service Lead – Full‑time, Permanent – Salary: £29,000 per year (including on‑call). Hours: 37.5 per week. Location: Bristol or Chippenham.
We are recruiting a Service Lead to support the delivery of high‑quality domiciliary care within the local community. The role requires managing rotas, supporting care staff, and maintaining effective communication with families and professionals.
Responsibilities
* Coordinate daily schedules and oversee the on‑call rota.
* Complete spot checks, staff supervisions, observations, and care plan reviews.
* Assist with assessments and ensure service users receive safe, person‑centred care.
* Act as a point of contact for service users, handling queries and concerns promptly.
* Support the branch with compliance, safeguarding, and record keeping.
* Travel occasionally to Chippenham for training or team support.
Qualifications
* Previous experience as a Care Coordinator, Senior Carer, or a similar role within domiciliary care.
* Strong organisational skills with experience in rota planning and scheduling.
* Knowledge of CQC requirements and safeguarding responsibilities.
* Excellent communication and interpersonal skills to build trust with staff, service users, and families.
* Ability to work under pressure, manage competing priorities, and problem‑solve effectively.
* Confidence in carrying out staff supervisions, spot checks, and observations.
* A caring, professional approach and commitment to person‑centred care.
* Flexibility to participate in the on‑call rota.
* A valid UK driving licence and access to a vehicle.
Benefits
* Competitive pay including travel enhancements and mileage reimbursement between calls.
* Flexible working hours with options for part‑time or full‑time contracts.
* Continuous training opportunities and career development support.
* Collaborative senior leadership team.
* Access to the company sick pay scheme.
* Enrolment in a contributory workplace pension.
* Participation in regular team‑building and company‑hosted events.
Compliance and Checks
The successful applicant will undergo a free enhanced disclosure from the Disclosure and Barring Service and other required compliance checks.
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