Job Title: Azure Infrastructure Engineer (1 x 2nd line, 1 x 3rd line)
Location: Cardiff, Hybrid
Salary: Between £34,000 and £52,000 Depending on experience and level of role
Contract type: Permanent
#LI-Hybrid
About the role
Due to continuous growth we have a great opportunity for 2 Azure Infrastructure Engineers to join us at ARO in Cardiff. One at 2nd line level (Azure Engineer) and one at 3rd line level (Senior Azure Engineer)
Duties will vary depending on experience with the 2nd line role being more focused on supporting the senior member of the team and building your knowledge and experience.
The salary for the 2nd line role is from £34,000 and for the Senior 3rd line role, from £44,000
The Azure Infrastructure Engineer is responsible for the build, operation, and support of Microsoft Azure environments within a Managed Services model.
This is a hands-on, operational role focused on supporting existing Azure platforms, implementing approved designs, maintaining platform stability, automating repeatable tasks, and providing high-quality Azure support to customers. The role works closely with senior engineers, architects, and external partners to ensure Azure platforms are secure, resilient, and compliant.
Please note that this is a Hybrid role with weekly onsite requirement. You must be able to commute to the office and have your own transport.
What you'll do
* Azure Platform Build & Operations
* Deploy and maintain Azure resources across customer environments
* Implement and support Azure landing zones and subscription structures
* Operate Azure services in line with governance, security, and compliance standards
* Perform patching, upgrades, and lifecycle management activities
Networking & Connectivity
* Configure and support Azure networking components including:
o VNets, peering, NSGs
o Azure Firewall
o Application Gateway
o Azure DNS and UDRs
* Support ExpressRoute and hybrid connectivity, including troubleshooting and failover testing
* Work with external partners managing hub or shared services
API Management & Integration
* Deploy, configure, and support Azure API Management (APIM)
* Manage APIs, policies, certificates, and integrations
* Troubleshoot APIM availability, performance, and connectivity issues
Automation & Infrastructure as Code
* Build and maintain IaC using Bicep, ARM templates, or Terraform
* Contribute to CI/CD pipelines for infrastructure delivery
* Improve repeatability, reliability, and deployment quality
Monitoring & Support
* Monitor environments using Azure Monitor and Log Analytics
* Participate in incident response, problem management, and RCA
* Identify opportunities for optimisation (cost, performance, security)
Customer & Team Collaboration
* Act as a technical point of contact within managed services engagements
* Produce documentation, runbooks, and operational handovers
* Support and mentor junior engineers
Requirements
What we are looking for?
Essential:
3rd line (Senior)
* Strong hands-on experience supporting Microsoft Azure in production
* Experience working in an MSP or Managed Services environment
* Solid understanding of Azure networking and hybrid connectivity
* Experience with Infrastructure as Code
* Strong troubleshooting and customer-facing skills
2nd line
* Some hands-on experience working with Microsoft Azure (commercial, placement, or lab-based).
* Experience in an MSP or IT support environment.
* Basic understanding of Azure services, particularly compute, networking, and identity.
* Interest in cloud infrastructure and managed services environments.
* Strong troubleshooting mindset and willingness to learn.
* Good communication skills and ability to work with customers and internal teams.
Desirable:
3rd line
* Azure certifications (AZ-104, AZ-305)
* PowerShell or Azure CLI scripting
* Experience with Azure DevOps or GitHub Actions
2nd line
* Exposure to Azure networking concepts (VNets, NSGs, VPNs).
* Basic experience with Infrastructure as Code or scripting.
* Familiarity with PowerShell or Azure CLI.
* Entry-level Azure certifications (AZ-900, AZ-104).
Benefits
Who are we?
ARO has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us
We offer a wide range of benefits and incentives to our employees including:
* Company Pension Scheme and matching contributions
* Company Perks portal
* Private Medical insurance
* Life assurance
* 25 days holiday plus bank holidays plus holiday trading
* Your Birthday off, on us
* Health Club and Wellbeing Scheme
* ARO Shares after 12 months employment
* Employee Assistance Programme
* Technical Training Academy and E-learning
* Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.