Job Description
Customer Service Agent
Location: Bournemouth Town Centre (hybrid, mostly office-based)
Salary: up to £33.000
Customer Service Agent – Chat-Based Support (Hybrid, Bournemouth)
Location: Bournemouth Town Centre (hybrid, mostly office-based)
Salary: Competitive, depending on experience
Are you passionate about helping people and working with a product you genuinely believe in? We’re looking for a motivated Customer Service Agent to join a fast-growing accounting software company that’s aiming to take on Xero. This innovative software is already gaining significant traction in the market, and you’ll play a key role in supporting their existing customers via chat-based help—no phone work required!
You’ll help users solve issues, answer questions, and ensure they get the most out of the software, all while working in a supportive, collaborative environment.
What we’re looking for:
1. Experience in customer service or support (SaaS experience a bonus)
2. Strong written communication skills for chat and email
3. Problem-solving mindset and attention to detail
4. Ability to commute to Bournemo...