About The Role Team Agency & Commissions Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent communication skills Strong attention to detail for accurately processing data Ability to manage challenging situations calmly What this role is all about: Vitalityis an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future. Here individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We are looking for people who are dependable to their core and who have the drive and tenacity to work hard and smart during the toughest of times and situations. Our customers count on us to be there for them in their time of need, you will play a pivotal role in delivering the required level of customer service they expect from us at Vitality. As ourAgency & Commissions Assistantyou will provide professional, efficient, courteous, and accurate telephonic and email support to our Business Consultants and Brokers/Intermediaries. Key Actions Take Inbound calls and respond professionally Complete any work items allocated efficiently and effectively Action instructions for amendments to agency system data Register advisers and panel to Franchise accordingly Investigate and answer commission and payment queries across all our products Ensure all calls comply with data protection and call quality requirements Identifying and escalating (through your line manager) risks that impact the business, customers or other third parties Reporting (through your line manager) any issues and/or system/process failures that may impact on service to customers What do you need to thrive? Previous telephony experience is essential, preferably in a financial services organisation Understanding of importance of data protection Experience of communicating verbally and in writing with external 3rd parties Basic to Intermediate excel spreadsheet skills Positive and friendly telephone manner Able to handle difficult telephone situations So, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance A pension of up to 12% We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance With its own set of rewards and benefits Life Assurance Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successfulin your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest youve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place Diversity & Inclusion At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitalitys approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.