About The Role
Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?
If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team.
At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.
The Customer Services Assistant will help to provide an effective and efficient telephone answering service for the Customer Services Centre, providing professional, appropriate and accurate advice either by telephone, email, web chat or in writing when dealing with enquiries to maximise Right First Time resolution.
The benefits on offer
In return for helping to transform lives, we’ll give you access to some great benefits. These include:
1. 26 days annual leave rising to 31 days
2. An extra day off on your birthday
3. A High Street discount scheme (great savings both on and off-line)
4. Pension with life assurance
5. Discounted private medical insurance
6. Loans available for financial emergencies
7. Occupational Sick Pay
8. A full Induction package and training relevant to the role
9. Long service awards from 2.5 years
10. Support to learn and develop your career
About You
A Customer Services Assistant will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
You will need to:
11. Be a confident and capable communicator, not fazed by difficult situations
12. Be able to build trusting, professional relationships and have a high level of resilience.
13. Take an asset-based approach to empowering people to develop their skills, strengths and talents.
14. Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,
15. Understand or learn about community resources and organisations that can help our clients