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The Infrastructure Engineer is responsible for supporting and maintaining Responsiv Assist and Responsiv Cloud services, including support for IBM middleware, databases, and open-source software across Linux and Windows systems.In practice, this involves resolving support tickets, performing software installations and upgrades, proactive monitoring and management of cloud and customer platforms, and delivering infrastructure improvement projects. You will be contributing to technical planning, documentation, and knowledge sharing, while ensuring work is completed to agreed deadlines, quality standards, and budgets.
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The Infrastructure Engineer will work under the direction of the Head of Service Engineering focusing on closing support tickets, software installation, proactive monitoring and management of customer and cloud platforms, and delivery of cloud improvement projects. Engineers are expected to be known for their detailed knowledge of specific products while being a safe pair of hands for delivering general technical support and triage activity.
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