Your newpany
A well-established and highly respected organisation within the insurance and financial services sector, this business has built a strong reputation for delivering a personal, relationship-led service to customers across both personal andmercial lines.With a long-standing presence in the market, they pride themselves on being more than just a provider — acting as a trusted partner to their clients, delivering tailored advice and support at every stage of the customer journey. You’ll be joining a supportive, collaborative branch team where professional development is prioritised, and employees are encouraged to build long-term careers.
Your new role
As a Customer Support Adviser, you will play a key role in delivering an exceptional customer experience while supporting the smooth and efficient running of the branch.
This is a varied rolebining customer service, administration, and consultative sales, offering real progression into the insurance industry.
Key responsibilities include:
1. Providing high-quality service to customers face-to-face, over the phone, and via email
2. Managing customer queries, policy renewals, and mid-term adjustments
3. Processing policy changes and maintaining accurate customer records
4. Identifying opportunities to cross-sell and rmend appropriate insurance products
5. Supporting customers through claims, offering guidance and reassurance
6. Handling administrative tasks to ensure efficient branch operations
7. Working in line with regulatory standards andpliance requirements
8. Developing your knowledge through structured training, including working towards industry-recognised insurance licences
This is an excellent opportunity for someone looking to step into a professional, customer-focused role with long-term career prospects.
What you'll need to succeed
To be successful in this role, you will bring a strong customer focus alongside the ability to manage multiple priorities in a structured andpliant environment.
Key requirements:
9. Previous customer service experience (essential)
10. Strongmunication skills, with the ability to build rapport and trust
11. High attention to detail, particularly when handling administrative tasks
12. Confident in using systems and managing customer data
13. Good organisational and time management skills
14. A proactive mindset, with the ability to identify customer needs and opportunities
Desirable (but not essential):
15. Experience within insurance, financial services, or a regulated environment
16. Background in high-end, premium, or consultative customer service environments
Most importantly, you’ll be someone who is eager to learn, professionally driven, andmitted to delivering excellent service.
What you'll get in return
In return, you’ll be offered apetitive package and the opportunity to build a long-term career in a respected and growing industry.
Benefits include:
17. Salary of £26,000 – £30,000, depending on experience
18. Annual bonus of up to 10%
19. Full training and support, including professional qualifications
20. Hybrid working
21. Monday to Friday working hours (no weekends)
22. Generous holiday allowance plus bank holidays
23. Pension scheme and additional benefits package
24. Clear progression opportunities within the business
This is more than just a job – it’s a chance to develop a career in a stable, professional, and rewarding environment.