Responsibilities
:
Front-line Support :
1. Provide troubleshooting assistance for online platform queries.
2. Support clients with currency trade execution.
3. Investigate and resolve payment and banking issues, acting as a liaison for internal updates andmunicating these to clients.
4. Offer currency guidance, leveraging extensive knowledge of Ebury's global currency suite to identify opportunities within clients' existing processes.
Client Relationship Management :
5. Act as the primary day-to-day liaison, ensuring clearmunication and timely service delivery.
6. Manage client accounts, monitoring progress and promptly addressing any issues or concerns.
7. Prepare and deliver reports, proposals, demonstrations, and training.
8. Identify opportunities for upselling or cross-selling services to enhance client relationships.
About You:
We are looking for a highly motivated and detail-oriented individual with a strong customer focus. You will be a natural problem-solver, a collaborative team player, and possess excellentmunication skills.
9. Experience: 1-3+ years in client services, account management, or a customer-facing role.
10. Attention to Detail: Meticulous in handling live currency trade bookings, banking information, figures, and high-value/volume payments, ensuring accuracy is paramount. You can also proactively identify potential client issues (, payment dates, banking data).
11. Excellent and confident in all forms: face-to-face, email, and telephone.
12. Curiosity & Problem-Solving: Eager to learn, striving to be a reliable resource for both clients and internal stakeholders. You'll consistently seek the best solutions and oues for clients from start to finish.
13. Collaboration: Adept at building strong relationships with internal departments to leverage all business resources effectively.
14. Resilience: Able to maintainposure and perform well under pressure.
15. Organisation: Capable of managing multiple accounts and prioritizing tasks efficiently in a fast-paced environment.
16. Analytical Mindset: Possessing a strong numerical aptitude to identify discrepancies.
17. Proficient in Microsoft Office Suite and CRM systems (, Salesforce).
Desirable Experience:
18. Experience in the foreign exchange, payments, or financial services industries is preferred but not essential.
Benefits:
19. 12% total pension contribution (5% employee, 7% Ebury)
20. Full Private Medical Insurance (AXA)
21. Professional Development Budget
22. Online Well-being Platform
23. PerkBox (Discounts on over 4000 major UK brands)
24. Cycle To Work Scheme
25. A day off on your Birthday!
26. A collaborative and inclusive work culture
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About Us
Ebury is a FinTech success story, positioned among the fastest-growing internationalpanies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growingpanies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
At Ebury, we'remitted to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women's Network, LGBTQIA+ Network, and Veterans Network. Thesemunities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English. Job ID 4637576101