Job Description
We are partnered with a leading fund who are seeking a Delivery Excellence Centre Lead. This person is is responsible for building and scaling the capabilities, standards, and practices that enable consistent, high-quality service delivery across the organisation. This role acts as the central engine for performance improvement, methodology governance, tooling optimisation, and cross-functional collaboration. The Lead ensures that project teams operate efficiently, customers experience predictable outcomes, and the company continuously elevates its delivery maturity.
Key Responsibilities
• Establish and maintain delivery methodologies, frameworks, and best practices
• Monitor project and program performance and drive targeted interventions when needed
• Build a central knowledge base of playbooks, templates, and process documentation
• Lead training, certification, and upskilling programs for delivery teams
• Own the PSA/Resourcing and delivery tooling ecosystem, ensuring adoption and process alignment
• Introduce QA and governance standards across all delivery engagements
• Drive continuous improvement initiatives focused on speed, cost, quality, and customer value
• Define and track KPIs such as utilisation, margin, delivery health, and Time to Value
• Identify delivery risks and create mitigation strategies across the pro...