About The APC
The APC is the UK’s largest independent parcel delivery network, with more than 90+ locations nationwide and millions of parcels delivered every month. Headquartered in Cannock, we operate in a fast-paced, high‑volume environment where reliability, clarity, and continuous improvement are essential.
About the Role
We’re looking for an experienced Business Analyst to join our small, high‑impact Business Analysis team. You’ll partner with stakeholders across the business, our depot network, and third‑party suppliers to shape requirements, optimise processes, and support the successful delivery of operational and technical projects.
This is a hands‑on role where you’ll be involved from discovery through to delivery. You will be capturing requirements, defining user stories, supporting development, testing deliverables, and producing clear release documentation. You’ll also act as an escalation point for the internal service desk when deeper analysis is required.
Key Responsibilities
1. Engage with stakeholders across technical and operational teams to understand business needs and translate them into clear, structured requirements.
2. Facilitate workshops and discovery sessions to elicit detailed business and technical requirements.
3. Challenge assumptions and ask the right questions to ensure clarity, feasibility, and alignment with business goals
4. Map and analyse As‑Is and To‑Be business processes, identifying gaps, risks, and opportunities for improvement.
5. Produce high‑quality documentation including process flows, use cases, user stories, acceptance criteria, and release notes.
6. Work closely with development teams to ensure requirements are understood, refined, and delivered effectively.
7. Create and execute test plans, validate solutions against requirements, and support UAT activities.
8. Provide advanced analytical support to the internal service desk for complex issues or incidents.
9. Contribute to continuous improvement of BA practices, standards, and templates within the team.
What You’ll Bring
10. 5+ years’ experience as a Business Analyst with a proven track record of project delivery.
11. A Business Analyst qualification or relevant IT degree with BA components.
12. Strong capability in producing business process diagrams, use cases, and structured documentation.
13. Solid understanding of software development methodologies, particularly Agile.
14. Experience planning and conducting functional testing.
15. Excellent communication skills, able to adapt your style for technical and non‑technical audiences.
16. Strong organisational skills, attention to detail, and the ability to manage multiple projects.
17. A proactive, curious, and solutions‑focused mindset.
18. Strong documentation and presentation skills using modern productivity tools.
Desirable Skills
19. Experience using API testing tools (., Postman, Insomnia).
20. Familiarity with project management and delivery tools such as JIRA.
21. Understanding of databases and test data creation. Knowledge of XML, JSON, or SQL is an advantage.
22. Strong interpersonal skills with the judgement to know when to take a firm stance and when to adapt.
23. Comfortable working independently as well as collaboratively within cross‑functional teams.
Why Choose Us
The APC environment is fast-paced, and data driven, but you will be working within an environment where you can really make a difference, and where your results will be recognised. APC colleagues enjoy outstanding opportunities for progression, alongside a competitive salary, flexible working opportunities, and the support of a great team around you.