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Please note this position is not remote or hybrid.
Required shifts:
Tuesdays 6pm - 12am
Thursdays 6pm - 12am
Sundays 10am - 6pm
Paid hours per week: 18
There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).
Age: 18+
Pay: £13.33 per hour / £26,000 pro rata (at 37.5hrs)
About ZPos Ltd
ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.
What We Want
We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.
About The Role
Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.
Main Responsibilities
Notifying restaurants by telephone of outstanding orders
Helping customers order their meal via live chat
Troubleshooting general technical issues
Providing customer service for clients calling into the office
Performing general administration duties
Required Skills & Attributes
Excellent ability to multitask in a fast-paced environment
Patient
Proactive
Good with computers
Extremely diligent
Polite telephone manner
Confident personality
Excellent written and communication skills
Reliable
Required Experience
At least one year in a customer service role, ideally within an office setting.
Required Education
Minimum of 7 GCSEs, with A-C grades in Maths and English.
What we offer
Competitive salary with opportunity for growth.
31 paid holiday days (includes Bank Holidays).
Birthday day off.
Health cash plan.
Employee benefits platform (including Cyclescheme and shopping discounts)
Staff discounts at our other brands (including a coffee shop).
Free soft drinks, coffee, tea, and fruit.
Free on-site parking.
State of the art offices.
Paid volunteering days.
Birthday gift allowance.
Pension plan for eligible candidates.