Private Ambulance Crew – Reactive Days Location: Knutsford Hours: Salary £33,750.31 per annum Hours: Shift Start: 7.00am or 8.30am (rota basis), 44 hours - 12 hours per shift (inclusive of 1 hour unpaid lunch break), 4 on 4 off basis. On Call: Ad hoc cover may be required Due to continued growth and expansion, we’re excited to be recruiting for Private Ambulance Crew Reactive Days roles at Pure Cremation – the UK’s leading provider of direct cremation and funeral planning services. As we grow, so does our need for passionate, driven individuals who care deeply about delivering exceptional customer service and making a real difference to the families we support every day. This is a fantastic opportunity to join a fast-moving, innovative business at the forefront of change in the funeral sector. The Pure Group As a member of our Private Ambulance Crew you are part of a successful Group of companies who specialise in end of life, later life planning (funeral plans, insurance products), and Cremation services. We are direct to consumer and regulated by the FCA. We are proud to be the market leader, with phenomenal brand awareness, and the best-known brand with more 5* reviews on Trustpilot than any of our competitors. Job Purpose To collect the deceased from their place of death or containment and bring them into the Company’s care in a manner which affords the deceased both respect and dignity, in line with the Company’s process and procedures and prevailing best practice. To transport the deceased as instructed to Doctors, Crematorium or other venues as applicable. To act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service. Key skills requirement Appearance – Be smart and well presented in the provided uniform at all times, ensuring that your vehicle is presented in a similar manner. Communication – Have excellent listening and communication skills to be able to answer customer questions, extract appropriate information and deliver outstanding Customer care; being especially aware that some customers may be vulnerable. Risk Assessment – Conduct risk assessments before completing tasks to ensure they are conducted in a safe and compliant manner. Accuracy – Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way. IT Skills - Become expert in the use of the Body Tracking Application and ensure 100% compliance with its utilisation. Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company. Key Tasks Being available and present as directed by the Operations Manager or their delegated authority. Being aware of legal requirements at the point death and the Company’s procedures and processes which would be applicable and communicating any variance to the duty phone if you believe the tasks allocated are non-compliant. Removing Deceased as instructed from Hospitals, Hospices, Nursing Homes and Private Homes. Ensuring the verification of the deceased’s identity before conducting the removal. Ensuring the removal is conducted with the utmost respect and dignity for the deceased and other present, ensuring that the correct equipment is used for the task. Transporting or the deceased as instructed to Doctors, crematoria or other locations as tasked. Keeping detailed records of progress of each task and / or stages via the QR codes and recording activity using the Body Tracking Application. Feeding back to management immediately any observations around changing of hospital timings, access, unordinary requests and 3rd party practices which are likely to cause the company inefficiency or damage. Booking deceased into the mortuary. Removing jewellery, medical devices, materials unsuitable for cremation; verifying both visually and via metal detector. Encoffining the Deceased and identifying as applicable. Returning ashes as tasked Being compliant in all tasks with the Company’s processes and procedures. Keep your allocated vehicle presentable at all times and ensure that faults are reported, and routine maintenance is booked as necessary. Ensure that your vehicle is roadworthy before commencing your journey. Ensure that your vehicle is properly equipped for your tasks, and any likely additional tasks that may be allocated post commencement of your duties, before commencement of your journey and that you are knowledgeable about the operation of all equipment before using it. Drive within the law and be courteous to other road users to reflect the Company in a positive way. Undertake any other reasonable task as may be directed by management. Ensure that you work within your capability and that you consider your own health and safety and that of those around you before executing your tasks. Adhere to the current company policy regarding data protection. Personal Capabilities: Representing a Company – first line experience Working in accordance with detailed procedures Ability to solve problems Work with flexibility as part of a team Delivering excellent Customer Service Full driving license Must be able to work in a physically demanding role Must be conversant with and adhere to manual handling techniques Benefits: Competitive Salary. A modern working environment with free on-site parking. Holiday is 27 shifts which is inclusive of Bank Holidays Company Pension, Health Cash Plan, Life Assurance, upon successful completion of probationary period. A rapidly growing company with ambitious plans and the chance to grow and progress as new opportunities arise. A friendly and fun team who like working together and building a strong team ethos. All training will be provided so no previous experience required. If you would like to be part of The Pure Family, where your hard work and commitment will be truly valued, and you enjoy working with friendly, supportive, and welcoming people, then we would love to hear from you. Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. All gaps in your CV must be disclosed. Equal Opportunities The Pure Group strives to be an equal opportunity employer, and actively encourages applications from all backgrounds no matter your age, gender, gender identity, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and believe it enriches our work, drives innovation, and fosters a supportive and caring environment. We encourage you to let us know if you would like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.