Registered office address:
9 Appold Street, London, EC2A 2AP.
Registered in England and Wales
ICSG Ltd trading as Acacium Group
Company registration number 7268397
Modern Slavery Act
Gender Pay Gap
Service Delivery Manager
Xyla (Part of Acacium Group)
Permanent, Full Time
Hybrid with frequent travel across the UK
£52,000 per annum + up to 25% Annual Bonus
Do you have experience working as a Service delivery manager? Are you passionate about delivering an exceptional service? We're looking for a head of Mobilisation to manage mobilsation of all new contracts across the UK. Within this role you will be responsible for managing all internal and external communication and processes, to ensure all contracts that are mobilised are in line with the client’s operational requirements. This role is instrumental in guaranteeing all services are well led, safe, effective and fully delivering for our customers from start to finish.
You will be client facing, collaborating with clinicians, senior managers and both internal and external stakeholders to ensure the smooth and effective set up of each of your designated contracts. This role will be pivotal in ensuring that the contracted quality, operational and commercial KPIs are being delivered for each contract, to the benefit of our patients and our client relationships.
Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed. Working with over 80 NHS trusts, our clinical care team delivers a range of clinical services in hospitals, the community or virtually. Our services include diagnostic, acute and virtual services – all of which are designed and delivered by senior NHS consultants and operational staff who ensure that national clinical guidelines and operational best practice guidance are met.
Everyday you will...
* Oversee the mobilisation of a diverse portfolio of clinical insourcing services into customers, ensuring the highest clinical and operational standards are always met.
* Organise and attend site visits as part of the mobilisation process for each contract, to ensure the correct operational, quality and governance information is gathered, and fed into operational processes and mobilisation documentation
* Responsible for the onboarding process of our staff with our clients and
arranging all training requirements for clinical staff ahead of first shift.
* Lead the initial delivery review meetings with the Services Delivery Managers, Head of Nursing and NHS Clients to review clinical and governance performance and prevent financial and operational inefficiencies, enabling the team to consistently deliver high levels of patient and client satisfaction.
What's in it for you?
* Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
* Unrivalled career opportunities that come from being part of a global group made up of over 20 healthcare, staffing and life sciences businesses
* Opportunities to enhance your experience and skillset by moving across the global organisation
* Workplace pension scheme
* Opportunities to work from home offering flexible working
* Gym flex
* Reward Portal, offering discounts on shops, restaurants, bars and cinemas
* Free flu vaccinations
* Cycle to Work scheme
* Health Assessments and Dental Insurance
* Life Assurance, Critical Illness Cover and Private Medical Insurance
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must have…
* Experience working as a mobilisation manager/ Service delivery manager
* Excellent stakeholder management skills
* Strong experience dealing with multiple clients
* Good organisation and attention to detail
Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.