Overview
Land’s End Landmark, part of the Heritage Attractions Group, is located at the most south-westerly point of mainland Britain and attracts hundreds of thousands of visitors each year. Our mission is to preserve, protect, and promote Britain’s landmarks while delivering exceptional visitor experiences.
Salary: 40-43K depending on experience
The Role
We’re looking for an experienced Visitor Attractions Manager to lead the day-to-day operations of our site, covering retail, attractions, catering, and logistics. This is a senior management role, reporting directly to the General Manager, where you’ll inspire and develop your teams to deliver outstanding customer service and maximise performance across all areas.
Key Responsibilities
* Lead, coach, and develop departmental managers and their teams.
* Oversee recruitment, training, scheduling, and HR compliance.
* Drive commercial performance across retail, catering, and attractions.
* Ensure legal and company compliance across all areas of operation.
* Deliver high standards in health, safety, and visitor experience.
* Prepare and manage departmental budgets and purchasing activity.
* Act as Duty Manager on a rota basis, ensuring smooth daily operations.
About You
We’re looking for a people-focused leader with a strong operational background in visitor attractions, hospitality, leisure, or retail. You’ll bring energy, integrity, and a passion for delivering unforgettable visitor experiences.
Essential skills and qualities
* Proven management and team leadership experience.
* Strong understanding of budgets, planning, and performance management.
* Excellent communication and interpersonal skills.
* Commitment to outstanding visitor service.
* Ability to remain calm and professional under pressure.
Why Join Us?
* The chance to lead operations at one of Britain’s most iconic destinations.
* A supportive and collaborative management team.
* Opportunities for professional growth and development.
* Staff benefits across the Heritage Attractions Group.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Note: This job description is focused on the responsibilities and qualifications for the role. Any references to external tools or sites have been removed to maintain clarity.
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