JOB PURPOSE
We are seeking a highly skilled Senior Network Engineer to design, implement, and maintain our network infrastructure. The ideal candidate will have extensive experience in network administration and architecture, with a strong focus on security and performance optimization. This role involves mentoring Junior Network Engineers and ensuring the reliability and efficiency of our network systems.
Accountabilities and Responsibilities
* Design, deploy and maintain functional networks (LAN, WLAN, WAN, Wi-Fi)
* Design, deploy and maintain the Paragon network infrastructure.
* Support Paragon’s in-house and cloud-based networks, respond to tickets within agreed SLA’s ensuring all incidents are resolved and documented
* Accountable for Paragon’s network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering, DNS protection, and DLP
* Management and Configuration of all network devices in line with industry best practices and regulatory controls across routers, switches, firewalls, load balancers, VPN and Wi-fi.
* Monitor network performance and ensure system availability and reliability.
* Resolve network issues escalated by ticket or direct notification
* Automate tasks and monitor their effectiveness.
* Escalation management, 3rd line support, and development of the Paragon Global network
* Deliver positive leadership, mentoring and development of all team members delivering a collaborative and cohesive working environment
* Create, oversee, and test security measures (e.g. access authentication and disaster recovery).
* Create, update and maintain complete technical documentation.
* Suggest improvements to network performance, capacity, and scalability.
* Required to perform out of hours work upon agreement and will be part of an on-call rota for Incident support and resolution
* Perform system maintenance, patching and updates ensuring compliance with Paragon’s security policies and controls.
* May be required to travel to site (Paragon or Client)
Competencies
* Technical Expertise – Advanced Formal training or equivalent experience in Networking systems design, configuration and support
* Relationship Management - Able to communicate clearly and concisely to both technical and non-technical personnel. This may include contact with Paragon’s clients.
* Able to deliver a clear message instilling confidence in the Technology team to deliver results. Able to demonstrate good written and verbal communication, influencing and negotiation skills
* Customer Management - Able to work with internal and external customers to establish/validate requirements. Understands that colleagues in the business are customers and adopts a Service Excellence ethos. Able to communicate effectively with non-technical staff
* Quality Management - Understands Paragon’s Quality policy and able to follow standard operating procedures
* Change Management – Understands and adheres fully to Paragon’s Change Management procedure
* Project Management – Understands the Paragon Technology Project methodology and complies with standards set.Communicates in a timely manner on any assigned actions, risks, issues and dependencies. Defines, documents and carries out service improvements within the Paragon network.
* ITIL – Foundation course completed, understands and follows ITIL practices and procedures
* Ability to work independently and as part of a team with excellent organisational and mentoring skills.
Skills
* Expert knowledge of routing protocols, including BGP, OSPF and EIGRP.
* Extensive experience with campus networking technologies (Cisco, Juniper and HP).
* Strong expertise in wireless networking (Meraki and Ruckus).
* In-depth experience with datacentre networking, including Cisco Nexus and NDFC, Arista CloudVision, EVPN VXLAN, and Juniper/Cisco routing platforms.
* Advanced knowledge of IPsec VPN technologies.
* Extensive experience in designing and configuring Palo Alto firewalls.
* Additional experience with Cisco ASA, Fortinet and Juniper SRX firewalls.
* Strong background in load balancing and WAF technologies (F5, Kemp and Imperva).
* Hands-on experience with network management and monitoring tools such as SolarWinds, NetBox, Cisco ISE and Zabbix.
* Experience in network automation, particularly with Ansible and Python, would be highly advantageous.
* Public cloud networking experience across Azure, Oracle Cloud, Megaport and AWS.
* Experience with Arista Velocloud SD‑WAN (highly desirable).
* Experience supporting PCI-compliant environments.
Qualifications
* Proven experience as a Senior Network Engineer.
* CCNP Certified, CCIE/CCDP is highly desirable.
* Palo Alto, AWS and Azue certifications highly desirable.
* BSc/BA in Computer Science, Engineering, or a related field.
The job holder will be expected to display the following competencies which are essential to the role:
Continuous Improvement
Develops solutions to deliver great results; tries new and different ways to address work problems; identifies opportunities to optimize resources, reduce expenses and/or increase revenues.
Inspire Trust
Demonstrates behaviours of honest, courage, integrity and respect; behaves in ways that build a “Speak Up” culture where individuals are encouraged to safely raise, discuss and address ethical concerns.
Teamwork
Works cooperatively with others, inside and outside the organization, to accomplish objectives and achieve goals.
Accountability
Accepts responsibility; takes pride in personal contribution toward the company’s goals and successes; delivers on commitments.
Customer Focus
Collaborates and behaves in ways that delivers an exceptional customer experience with high quality products and services; focuses energy on discovering, understanding and meeting the needs of the customer; develops and sustains productive relationships that are built on trust and fosters customer loyalty.
Developing Self
Committed to learning by identifying personal strengths and development needs; proactively seeks opportunities to reach personal potential and continually enhance contribution