We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work 22.5 hours (3 days) per week.
Located in Port Talbot, our well-established shop is friendly and is at the heart of the local community.
About the shop
Our Port Talbot shop is located in the heart of the Aberafan Shopping Centre and is one of our two outlet-format stores. It offers a combination of full‑price items and a wide range of clearance stock, much of which is transferred from our other shops to help maximise the income from every donation we receive.
The store is supported by a fantastic and dedicated volunteer team who work incredibly hard to process and rotate a high volume of stock each week. Their efforts ensure the shop is always well stocked, offering plenty of variety for both new and returning customers.
The team is passionate about raising both funds and awareness for the charity. They consistently create eye‑catching window displays, provide a warm welcome to everyone who visits, and embrace any opportunity to dress up - often delighting customers with their fun and creative fancy‑dress outfits.
The shop trading times are Monday to Saturday 9am-5pm.
About the role
As a Deputy Shop Manager, you'll support the Shop Manager to maximise the income and contribution of the shops, by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service.
The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Deputy Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.
About you
We are looking for someone with retail or customer facing experience who is able to support the Shop Manager in delivering targets and objectives. You will be able to demonstrate commercial awareness, strong organisation skills, a drive to provide excellent service and share responsibility for the performance of the shop.
You enjoy working with people and can quickly build positive relationships and demonstrate compassion for customers, volunteers, colleagues, and the local community. You’re personable, professional and bring warmth and enthusiasm to every interaction.
As well as supporting the Shop Manager with the day to day running of the store, you will lead by example and motivate and grow the volunteer team who are crucial in supporting in the running of the shop, and help create a positive, inclusive and fun team culture.
You have a keen eye for detail and a natural flair for creating an inviting, commercial shop floor. You’re comfortable working at pace, managing multiple tasks, and adapting to the needs of the day - whether that’s supporting volunteers, helping to move and process stock, or stepping onto the till to drive sales and Gift Aid.
You’re flexible, reliable and ready to take ownership when needed - confident in making decisions, following procedures, and keeping the shop safe, compliant and running smoothly. You’re also passionate about the role charity retail plays in sustainability, community engagement and raising vital funds.
The benefits of working for Tŷ Hafan
* Group Personal Pension Scheme with an employer contribution of 5%
* Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE).
* Life Assurance (Death in Service benefit)
* A comprehensive induction plan and learning and development opportunities
* Employee assistance program, which provides a range of free services including counselling, financial and legal support
* Unlimited access to a 24/7 online GP as well as a range of other health experts
* Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
* Cycle to work scheme, technology and mobile phone benefit
* Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
* Retail bonus scheme (subject to Shop Performance)
To apply, please visit: https://careers.tyhafan.org/vacancy/deputy-shop-manager-port-talbot-607728.html
Please note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
Closing Date: Sunday 12th April 2026
Interview Date: Friday 24th April 2026
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