The role of Housing Officer will include:
1. Deliver high quality housing services including Estate Management, rent collection and ASB case work
2. Engage with tenants regularly to identify and resolve issues early
3. Use digital system (SAP, ReACT and Power BI) to record actions, monitor trends and report on performance
4. Support community engagement events
5. Embrace change, promote service improvements and collaborate across the group
6. Use technology to streamline processes and enhance customer experience
7. Completing estate management weekly inspections
8. Ensuring compliance with all legislative and regulatory requirements for all housing management activities
Skills and experiences:
9. Experience in Social Housing at Housing Officer level (or similar customer focused environment)
10. Strong organisational skills and the ability to manage a varied and challenging work load
11. Confident communicator with a positive solutions focused attitude
12. Confident in the use of IT systems, Microsoft and reporting tools
13. Ability to build strong working relationships with internal and external customers
14. Passionate about community engagement, tenant wellbeing and social housing
15. SVQ3 in relevant area or equivalent qualification
16. Occasional travel may be requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
17. 25 days annual leave plus public holidays (pro rata)
18. A pension scheme with employer contributions from Sanctuary
19. Life Assurance
20. Employee Advice Service including counselling
21. Cycle to Work scheme
22. Voluntary health plans
23. Employee discounts
24. Wellbeing support and tools
25. Employee recognition scheme
26. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
27. £17,919 per annum
The full time equivalent salary for this role is £35,839 based on 37.5 hours per week
(if the link is unavailable please visit the Sanctuary careers website)