1st Line Support Engineer Location: Liverpool Job Type: Full-time, Permanent Salary: £28,000 - £32,000 per annum (Depending on Experience) About the Role We are seeking a motivated and customer-focused 1st Line Support Engineer to join a growing IT team in Liverpool. This is an excellent opportunity for someone with a passion for technology and problem-solving to become the first point of contact for technical support across a dynamic business. Key Responsibilities Provide first-line technical support via phone, email, and ticketing system Troubleshoot and resolve hardware, software, and network issues Escalate complex problems to 2nd/3rd line support teams Maintain accurate records of issues and resolutions Assist with user account management (Active Directory, Office 365) Support the setup and configuration of desktops, laptops, and mobile devices Deliver excellent customer service and ensure timely resolution of issuesRequirements Previous experience in a 1st line support or helpdesk role Strong communication and interpersonal skills Basic understanding of Windows OS, Office 365, and networking fundamentals Ability to work independently and manage multiple tasks A genuine interest in IT and eagerness to learnDesirable Skills IT-related qualifications (e.g., CompTIA A, Microsoft certifications) Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow) Familiarity with Active Directory and remote support toolsBenefits Career development and training opportunities Supportive team environment Flexible working options Pension scheme and other company benefits Ready to take the next step in your IT career? Apply now and join a team where your skills and enthusiasm will be valued and developed