Time Type:
Based Purfleet, Essex
The General Manager (GM) has overall accountability for leading a Regional Distribution & Warehouse team based in South of England (Purfleet, Essex and Bristol) within our UK Domestic network. Reporting to the UK Domestic Director will be Directly responsible for providing a high-quality service for International & Domestic Customers on a regional basis in addition to trunking operations into the UK Domestic network.
This is a key role in the UK Domestic Leadership Team, supporting the Domestic networks strategy as the main UK Hub. The GM will have Local and Regional Senior Managers reporting to them, aligning all operational, commercial and strategic activities.
The GM must ensure International Customers are serviced in line with business expectations and key performance indicators, whilst being responsible for the performance of Regional UK Customers in terms of service, quality, growth, and financial performance
The role also requires excellent stakeholder management with numerous internal customers across multiple markets.
The ideal candidate must have high energy, passion for action and driven to deliver high performance levels across all operational areas to create a path for career progression within DSV.
A critical part of this role will be to seek and develop commercial opportunities that will increase DSV’s revenues and profitability through providing enhanced value-added service.
DUTIES
1. Continuously develop personal knowledge of supply chain/operational processes, financial objectives, and general business acumen to benefit DSV’s client’s and their own personal career development.
2. Review and maintain procedures and processes that guide DSV’s operational & administration team’s in support of the customer’s logistical needs, helping to establish new procedures if necessary.
3. Responsible for the direct relationships with each customer, both operational and financially.
4. Responsible for the recruitment, training, development, and discipline of all personnel associated with your allocated accounts, maintaining appropriate liaison with the Company’s HR department.
5. Ensuring that all employees within your responsibility area work to the required standards of the Company and are assessed through regular performance reviews.
6. Monitoring, on an ongoing basis, the performance of all direct reports, and undertake regular reviews in accordance with the Company’s procedures. In addition to ensure that the employee engagement concept (known as the People Plan/appraisal system) is embedded and practiced within the site.
7. Promoting DSV (and its associated companies within the DSV Group) by always adopting a professional approach.
8. Ensuring that there is regular & effective communication through team briefings.
9. Drive service improvement by promoting, supporting, and implementing the site continuous improvement program’s
10. Maintaining effective liaison with the Company’s Business development and Global Account Management Teams (if you customer is a nominated Global Account) team to ensure the maximum recruitment of new customers and the development of the existing customer base in line with the Company’s strategic objectives and targets.
11. Develop and continuously maintain business plans to identify account objectives, DSV’s vision, KPI’s, measures for success whilst identifying resources to reach and exceed these objectives.
12. The General Manager will also be expected to Step up & cover for the Domestic Director.
RESPONSIBILITIES
13. Understand and comply with all relevant Company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice.
14. Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company.
15. You will be the P&L owner and must have good experience and managing profit and loss accounts
16. Act in a professional manner, ensure good working relationships are always maintained and promote a good image of the Company
17. Maintain and comply with all Health, Safety and Environmental standards, to be aware of the Occupational Health & Safety Management System, OHSAS18001 and to appreciate the responsibility you have to adhere to the respective procedures.
18. Be aware that the Company operates a Quality Assurance system ISO 9001:2008 and adhere to the respective procedures.
19. Ensure a good standard of housekeeping through observance of relevant Company policies and ensure that work areas are secure and locked when unoccupied.
20. Where appropriate challenge and determine reasons for presence on site of any unauthorised person.
21. Attend any development training as required in compliance with the Company’s commitment to the Investors in People standard.
EXPERIENCE
22. Senior Management experience in a similar sector & role
23. High proficiency in Profit and loss finance management
24. Excellent written and verbal communication skills
25. Good understanding of Warehouse & Final Mile Distribution processes and procedures
26. Excellent people management skills
27. Experience of Warehouse Management & Planning Systems
28. Continuous Improvement & Lean Methodology experience, evidenced
29. Passionate about delivering high quality customer service
30. Hard working and conscientious. Can lead a team by example and work within a team
31. Proven management skills with the ability to optimise team performance and development
32. Highly developed inter-personal and communication skills coupled with the ability to negotiate and influence at all levels within the business
33. Ability to build, lead and motivate a skilled team able to meet objectives and agreed targets
34. Good IT skills, in particular spreadsheets and databases and a knowledge of warehouse systems
35. Analytical and numerical
36. Strong decision-making skills
37. Excellent attention to detail skills
SKILLS AND QUALIFICATIONS
38. Must have experience in working in a fast moving, central X-Dock Hub. In an on time critical, high quality service driven environment
39. Lean methodology, Continuous Improvement, Six Sigma experience preferable.
40. Degree Qualified (desirable)
41. 3 years of an Account Management or a Senior Operational Role
42. Demonstrable evidence of high performance in Profit and Loss, Budgeting, and financial reporting
43. Minimum of 3 years Site Management Experience
44. Ability to drive organic business growth
45. Excellent Microsoft Office Skills
46. Data driven & analytical
47. Leadership, ability of achieving and exceeding business goals
48. Successful implementation of a continuous improvement culture
49. Ability to lead and motivate direct reports
50. Highly motivated with a positive attitude
51. High organisational skills, ability to plan and manage own time
52. Excellent communication skills, ability to communicate at all levels
53. Full Driving Licence
54. Import & Export Customs knowledge preferable
WHAT WE CAN OFFER YOU
55. A role in one of the largest market leading global freights forwarding companies
56. Being part of a strong team of performance driven colleagues
57. Competitive salary & benefits package
58. Great opportunities for career progression
59. A professional, modern working environment
DSV – Global Transport and Logistics