Broadband Advisor – £28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am – 5:30pm | Hybrid working available (once settled into the role)
Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We’re looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.
What you’ll do:
* Be the first point of contact for customer enquiries via phone and email
* Manage orders, returns and replacement equipment
* Onboard new customers and oversee smooth installations
* Resolve complaints with professionalism and care
* Liaise with internal teams to ensure seamless service delivery
What we’re looking for:
* Experience in customer service, administration or operations
* Clear and confident communication skills
* Strong organisational abilities and attention to detail
* Comfortable using systems to manage customer records and orders
* A proactive team player with a can-do attitude
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