Stewartby, Bedfordshire, UK - must live within a short commute of Stewartby
Department
Reporting To
Role Overview
Andersen EV Plc is the UK leader in the design, development, manufacture, sale and distribution of prestigious, smart-enabled domestic and work-place charging points for electric vehicles.
We are proud of our reputation for quality that has enabled partnerships with car manufacturers and energy companies, including, but not exclusively, Jaguar Land-Rover, Porsche, Renault, Geely, Octopus Energy and OVO.
We are looking for a multi-skilled Head of Quality and Product Reliability to be responsible for the quality of our products and services and to also have control and investigation of all units and equipment that have been returned by or on behalf of our customers. We have high quality standards and expect minimal product issues.
We are proud of outstanding customer satisfaction and as our success grows with market expansion, we must ensure that all our products and services meet the highest level of quality and reliability. Furthermore, any emerging faults or issues must be identified at the earliest possible point and then eradicated from our production and systems.
Following product training, the successful applicant will be expected to have the necessary level of skills to differentiate between hardware, firmware and software faults and issues. In respect of hardware with digital and analogue circuits, you will have the ability to fault find down to component level and will be able to identify design defects and errors. In respect of firmware and software you will be able to identify the systems and sub-systems causing errors and faults and be able to demonstrate the deficiency to the design engineers responsible for the firmware and software. You will be skilled at replicating reporting faults and errors. You will have an understanding of mechanical engineering and will be adept at using accurate, high resolution, measuring equipment.
You will be responsible for all aspects of quality, ensuring that products and services reach our customers in pristine condition and superbly presented. For example, you will ensure that all our packaging is extremely robust to ensure that there is no risk of damage when in transit with third-party couriers.
This is a senior role, and you will be expected to ensure that all persons having responsibility for the maintenance of quality standards within the company carry out quality related processes with due diligence and in a timely manner. You will have sufficient supervisory experience to ensure that your will prevail. It is envisaged that you will have significant experience of working to build quality and product reliability within a small to medium sized company that produces smart enabled or IoT electrical and electronic products.
Duties
You will be an integral member of the Engineering Team, reporting to the Engineering Director. You will have a proactive role in all development projects, whether relating to products or services, to ensure the highest level of quality and that prior to commercial release the product or service is of exemplary standards of quality and free from inherent fault. Your input and recommendations will be a key focus of the sign-off process. You will also ensure ongoing conformity of all constituent parts and systems.
On a daily basis, you will check all received returned units and parts that are related to a fault report and remedial action that has
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