Customer Service Team Lead Position
Your new role as a Customer Service Team Lead involves fronting a team of 10 and being responsible for developing and maintaining a strong team culture. You will be responsible for developing your direct reports, analysing monthly performance, managing and motivating team members, carrying out monthly appraisals, identifying and implementing appropriate training needs.
Responsibilities:
* Handle escalated complaints in a professional manner.
* Analyse process improvements to enhance the customer experience.
* Respond to customer survey responses, gathering feedback to improve processes.
* Manage and organise workflows within the team, ensuring smooth operation.
* Gather information to identify root causes of issues, implementing fixes accordingly.
Requirements:
* Experience working in a similar role, preferably from a financial services background.
* Essential experience working with complaints.
What We Offer:
* A solid basic salary.
* Bonus opportunities.
* Generous pension benefits.
About This Role:
This position requires someone with excellent leadership and communication skills. If you have experience working in a similar role and are passionate about delivering exceptional customer service, this could be the ideal opportunity for you. As a key member of our team, you will play a vital role in shaping the future of our organisation and contributing to its continued success.