Senior Therapist
Champneys Henlow
Contract: Part Time
Salary:
* 16 hrs £15,312.00 (OTE), weekends only
* 24 hrs £21,168.00 (OTE)
* 32 hrs £27,024.00 (OTE)
Our passion is health and wellbeing and we know our therapists are at the heart of that vision. We provide exceptional training journeys with in‑house trainers to help you reach your full potential and progress with us.
As a Senior Spa Therapist you will be passionate and friendly, delivering first‑class service with the highest standard of therapeutic, holistic and wellbeing treatments. You will be confident with facials, massages and nail treatments.
We offer state‑of‑the‑art facilities within all of our resorts and hotels, boasting modern and stylish spas.
Duties and Responsibilities
* Carry out all spa treatments to required standards, ensuring specific treatment times are adhered to.
* Follow Champneys protocols and training programmes, offering the best service to our guests.
* Have thorough knowledge of the Club & Spa and Hotel facilities and rules, advising customers accordingly.
* Be responsible for your working areas, ensuring equipment is fully operational and clean; report defects to maintenance via the Manager on duty.
* Adhere to Health and Safety regulations by using safe work practices.
* Attend appropriate training courses required for your therapist grade.
* Liaise positively with managers and receptionists on scheduled treatments; flexibly accommodate changes or shift changes.
* Keep up to date with product range developments and new treatments.
* Provide professional advice to guests via talks, demonstrations, spa tours and promotional events.
* Deliver ultimate client care, giving guests an unforgettable treatment experience.
* Maximise revenue opportunities in accordance to targets and seek assistance if additional support or training is needed.
* Recommend suitable home‑care for guests to continue results at home.
* Mentor junior therapists, sharing knowledge and experience.
* Provide premium guests with skin consultation appointments and full home‑care prescriptions.
Shift Times
Monday to Sunday. Patterns include shifts of:
* 10:00 – 19:00
* 11:00 – 20:00
Weekends are worked alternatively.
Benefits
* Fantastic development plan for therapists wanting to progress to the next level of their career.
* Incentive schemes.
* Uncapped retail commission.
* Product incentives.
* Bonuses for reaching sales targets.
* Ongoing training and skills development from in‑house trainer programme.
* Specialist brand training to include Elemis and Clarins.
* Alternate weekend working.
* Health, Wellness and Wellbeing incentives.
* Digital fitness programmes.
* Nutrition guides and recipes.
* Self‑guided meditation.
* Wellbeing podcasts.
* Champneys experiences such as overnight stay or ultimate spa day experience.
* App for all schedules, timesheets, annual leave and other important things you need at your fingertips.
* In‑house social media connecting our Champneys Family.
* Employee Assistance Programme offering counselling sessions and legal advice if required.
* Other perks such as shopping discounts and financial support.
* Motivating, rewarding and engaging colleague events.
* Discounted stays for you, friends and family at any of our properties.
* Complimentary Spa Day on completion of probationary period.
* 50% discount on all Champneys products.
* Great discounts on partner products Elemis and Clarins.
* Discounted membership to our exceptional health clubs.
* Merlin Entertainments Attraction.
* Introduce a friend incentive.
* Free parking at selected locations.
* Professional uniform.
Qualifications and Experience
* L3 qualified in Beauty Therapy.
* Preferably trained with Clarins or Elemis.
* Attention to detail and a passion to offer unforgettable service to guests.
* Previous experience working for a luxury brand for 2+ years.
* Friendly, approachable and professional.
* High standard of skills and service.
Being the iconic wellbeing brand that we are, you can expect benefits that match our vision to make you feel happier and healthier inside and out.
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