Be part of a growing UK-based business while working remotely
We're looking for a proactive IT Operations & Support Coordinator to help manage day-to-day support operations, maintain accurate records, coordinate suppliers, and ensure excellent service delivery.
Duties & Responsibilities
* Coordinate incoming support requests and ticket allocation.
* Monitor and report on helpdesk activity.
* Maintain operational reports and performance trackers.
* Manage hardware and software inventories.
* Coordinate equipment purchases and replacements.
* Work with suppliers and vendors to resolve equipment-related matters.
* Assist with customer enquiries and issue resolution.
* Maintain support documentation and process guides.
* Collaborate with technical teams to ensure efficient service delivery.
What you’ll get
* Fully remote role.
* 40 days paid holiday annually.
* Opportunity to gain exposure to IT operations and service delivery.
* Work with a dynamic international team.
Working Hours
08:30 – 17:00 (UK Time), Monday to Friday
1. Minimum 2 years' experience in administration, helpdesk support, or technical support.
2. Strong organisational and coordination skills.
3. CRM systems and Microsoft Office proficiency.
4. Strong communication skills.
5. Customer-focused and solution-oriented mindset.
6. Ability to manage multiple priorities effectively.
7. A reliable internet connection (fibre preferred).
8. A backup solution for connectivity or power outages (UPS, inverter, generator, or alternative internet connection where possible).