We have an exciting new opportunity within our payroll team to lead and deliver high quality payroll services across the service line, driving excellence through effective team management and ensuring all payroll work is completed accurately, on time, to the highest standards, and within budget. About the role We are looking for a motivated professional to manage and deliver payroll services across a varied client portfolio. You will work closely with partners, colleagues across the service line, and client contacts, ensuring strong relationships and seamless delivery of payroll services. You will be responsible for the supervision of Payroll Advisers, semi-seniors and assistants, ensuring effective workflow, clear accountability, and high-quality output across all payroll activity. In this role, you will: Manage and oversee client payroll work across an allocated portfolio, extending support during peak periods Ensure completion of payroll processing, RTI reviews, pension uploads, payroll logs and action logs Escalate complex payroll issues to Assistant Manager level or above where required Monitor workflow and maintain clear communication with clients and internal stakeholders at all stages Support billing processes, WIP reviews, write-offs and ensure accurate and timely client invoicing Ensure appropriate partner/director sign-off for relevant documents and submissions Act as a key client contact for payroll queries and service delivery Support onboarding of new payroll clients (including AML and employment legislation requirements for smaller clients) Attend client meetings and manage client communications, ensuring timely responses and clear expectations You will also play a key leadership role by: Supervising, mentoring and supporting Payroll Advisers and Assistants Setting clear action plans, milestones and expectations for payroll delivery Providing feedback, coaching and knowledge sharing to support team development Supporting payroll software training and acting as a buddy for new starters In addition, you will contribute to business growth by: Supporting fee targets through networking, meetings and relevant webinars Building internal relationships across service lines to identify cross-referral opportunities What we can offer Financial wellbeing – competitive salary, contributory pension scheme, Life Assurance, Health Cash Plan, Income Protection Scheme and Perks at Work discounts and rewards. Leave – 25.5 days plus bank holidays, holiday buying Mental wellbeing – hybrid working (3 days in the office/2 from home) and flexible working policies, Employee Assistance Programme and counselling Physical wellbeing –Private Medical Insurance, Critical Illness Insurance and an annual flu jab. Recognition – monthly nominations for financial awards based on culture and values Development – we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses Diversity, inclusion and belonging – we operate several family-friendly policies and take proactive steps to create an inclusive environment ESG – give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support our commitment to charitable causes Travel – other optional benefits include: cycle to work scheme, interest-free season ticket loan (London only), interest-free car/motorbike loan At Kreston Reeves, we are committed to creating an inclusive and accessible workplace for all. We understand that everyone has unique needs, and we strive to accommodate them through reasonable adjustments. Whether it's adapting work environments, providing assistive technologies, or modifying processes, we are dedicated to supporting our employees in realising their full potential. If you require any reasonable adjustments to participate in our recruitment process or thrive in your role, please don't hesitate to reach out by emailing recruitment@krestonreeves.com. Please remember, you only need to share what you are comfortable to for us to support your request. Your success is important to us, and we're here to ensure a supportive and inclusive experience for all.