Advice Caseworker – Generalist Advice
Location: Bradford / Hybrid
Salary: Up to £28,957.50 per annum
Vacancy Type: Fixed Term Contract until March 2027 (With the possibility of an extension), Full Time
Closing Date: 1st December 2025
St Vincent de Paul Society has been a beacon of hope since 1844, part of a vibrant international Christian movement working in 153 countries. They are dedicated to tackling poverty in all its forms by offering practical, person-to-person support to those in need. Their mission is rooted in dignity, compassion, and respect - serving anyone, regardless of faith, race, gender, or background.
Are you passionate about making a difference in people’s lives through high-quality welfare advice?
Do you have experience in delivering client-focused support across a range of issues including debt, housing, and benefits?
The Role
They are seeking a dedicated Advice Caseworker (Generalist) to join their team in Bradford. This role is part of their BMDC Advice Contract and plays a vital part in transforming and improving access to advice services for their community.
Key Responsibilities:
* Deliver triage assessments and generalist advice at first contact.
* Provide outreach and telephone-based support on welfare, housing, and debt issues.
* Assist clients with income maximisation, benefit take-up, form filling, and written appeals.
* Maintain accurate case records using Advice Pro and contribute to statistical reporting.
* Advocate on behalf of clients with third parties and statutory bodies.
* Stay up to date with relevant legislation and maintain CPD.
Skills and Qualifications
Essential:
* Experience in providing welfare advice.
* Strong communication and negotiation skills.
* Ability to manage a caseload and work independently.
* Commitment to continuous professional development.
* Understanding of advice quality standards and regulatory frameworks.
* The successful candidate will be required to undergo an enhanced DBS check before commencing employment.
Desirable:
* Experience in debt and/or housing advice.
* CertMap qualification or willingness to work towards it.
* Experience in case checking and report writing.
* Knowledge of MaPS, FCA, and AQS requirements.
A full UK driving licence and access to your own transport is required.
Why Join Them?
You’ll be part of a supportive, mission-driven team committed to making a difference in communities across the UK. They offer flexible working, opportunities for professional development, and a chance to contribute to meaningful projects.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.