Do you take pride in delivering the very best levels of customer service when you turn up to work in an office environment or maybe even in hospitality or retail role?
We believe we have a new exciting challenge for you!
We are recruiting four Inbound Customer Service Operatives to act as the initial point of contact for all NHS SBS clients and staff to resolve their payroll and pensions queries. We will provide all the training and support for you to become a dedicated, knowledgeable member of the team, able to be flexible in your approach, whilst delivering excellent customer service.
This a hybrid role is predominantly home based with the teams spending each Monday in our new modern office setting in Southampton, overlooking the marina.
What you'll be doing:
1. Resolving queries from both internal and external customers by telephone or email
2. Providing clear, concise, and accurate information to customers and third parties, making sure that a positive and professional manner is deployed at all times
3. Consistently deliver outstanding customer service levels whilst achieving standards set within contractually agreed time frames
4. Effectively listening to customer queries and striving to resolve them on first contact, wherever possible
5. Constructing suitable responses to queries from staff, HMRC and other outside organisations verbal and written and flexibly process multiple enquiries on multi customer payrolls.
6. Working within set processes to Departmental Internal Controls and the financial framework determined by the client
What you’ll bring:
7. Experience in a dedicated customer service environment, either face to face or in a telephony role
8. Proficient at using MS Office (Word, Excel etc.)
9. The ability to multitask and prioritise workloads
10. Experience of working towards performance targets
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type : Full-time, Permanent
Location : Southampton
Security Clearance Level : DBS
Internal Recruiter : Mark
Salary : £24,000 per annum
Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements.