Associate Customer Success Manager - IT MSP - £25,000 - £30,000 - Hybrid / Surrey (1 day/ week)
* Do you want a role that will provide you with an outstanding career path (into Customer Success Management, Account Management, Pre-sales etc) ?
* Are you passionate about building and nurturing client relationships ?
* Do you want access to unlimited training and development?
Opportunity to work at a Top Leading Solution Provider working as an Associate Customer Success Manager. A massive opportunity to support a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You’ll help ensure each client, receives consistent communication, reporting, and visible value.
Main Responsibilities:
* Act as day-to-day contact for your assigned clients
* Run quarterly check-ins and renewal reviews
* Share usage tips (Microsoft 365, Cisco)
* Create and send service reports (usage, uptime, cases)
* Track contracts, licences, and expiries
* Escalate issues and keep CRM/tools updated
* Spot upsell/support opportunities
Requirements:
* 1–3 years’ experience in a client-facing or support role
* Strong communication and organisational skills
* Basic understanding of Microsoft 365 and Cisco
* Comfortable using reporting tools like Excel or Power BI
* Keen to learn, grow, and build product knowledge
This is a fantastic opportunity at a leading IT solution provider, to help manage a set amount of key accounts through nurturing the relationship. This is an outstanding opportunity to grow a career into Customer Success Management or Account Management or Pre-sales etc.
Associate Customer Success Manager - IT MSP - £25,000 - £30,000 - Hybrid / Surrey (1 day/ week)