What's involved with this role: Homelessness Prevention and Relief Officer Reference number: Brent 5268151 This role could be subject to a Basic DBS disclosure We are seeking a Homelessness Prevention and Relief Officer to play a key role in delivering the Council's duty to prevent and relieve homelessness. You will assist households facing housing crises, helping them avoid temporary accommodation by engaging with landlords and other key parties to prevent eviction and facilitate moves to the Private Rented Sector (PRS) where suitable. Key responsibilities include: Empowering households to find their own housing solutions and managing expectations regarding the private rented market Providing tenancy support to families in PRS accommodation, ensuring long-term tenancy sustainability Offering practical advice on housing, welfare rights, and personal independence Negotiating with landlords and excluders to secure new tenancies or extensions Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Key requirements: Knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation and case law. Knowledge of housing benefit rules and of the supply and demand issues related to public sector and private housing in an inner London council Comprehensive knowledge of prevention tools and options Experience of giving advice and information to vulnerable customers and working in a busy front line customer focused environment Experience of working with households experiencing a housing crisis and the provision of advice and assistance covering a range of aspects of that crisis Experience in applying the Suitability Assessment to recommend appropriate housing pathways for applicants Ability to deal with difficult customers and maintain positive working relations Excellent inter-personal skills, with an ability to develop a rapport with and guide residents towards sustainable outcomes Ability to negotiate with households in housing need and influence outcomes Commitment to motivating and empowering people to succeed and providing excellent customer service IT literate, including use of word processing, spreadsheets, databases and e-communication Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV. Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. "XI Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.