PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Role Overview
* Lead the multi‑cultural, engaged ALM Support team, owning strategic service direction and supporting the team’s development.
* Own the strategic and operational leadership of our ALM support as the backbone of PlayStation’s development infrastructure (Jira, TestRail, Confluence).
What You’ll Be Doing
* Lead staff across multiple regions as part of the global ALM Support team and wider PlayStation Studios QA Engineering pillar.
* Oversee the technical configuration and health of our global Jira and TestRail instances, ensuring they meet the unique needs of our studios.
* Recruit, select, train, develop, and provide regular performance reviews for staff.
* Coach, mentor, and recognize success within the team.
* Ensure effective and efficient operational service delivery to studios, using data and service metrics to track progress and continually improve quality of support.
* Define and manage team budgets and resources, using data to maintain a sustainable workload and healthy balance for the team.
* Support Engineering leadership in creating plans and strategic approaches to achieve PSS QA and overarching Studio Business Group goals.
* Advocate for Sony Interactive Entertainment’s cultural values and foster an inclusive environment.
* Collaborate with global QA leadership peers to promote knowledge sharing, innovation, and success within PlayStation Studios QA and its partners.
Who You’ll Work With
* Studio heads, production teams, and internal studio QA managers.
* Internal and external partner test teams and leads.
* Sibling teams within the Global Creative, Technology and Services group.
Your Background
* Experience in staff development and leadership of a global team in a managerial role.
* Solid understanding of the Software Development Lifecycle and related processes.
* Experience owning a technical service both operationally and strategically.
* Comfortable managing budgets and planning resources.
* Strong business writing, public speaking, presentation, and listening communication skills.
* Willingness to advocate and lead via Sony Interactive Entertainment cultural values: Communication, Innovation, Collaboration, Inclusion.
Beneficial Experience
* Management of a busy technical Service Desk.
* Good understanding of quality assurance techniques and testing methodologies.
* Solid appreciation and understanding of the gaming industry.
* Deep PlayStation and other console platform knowledge.
* Technical/administrative experience supporting ALM enterprise tools (Jira, Confluence, TestRail, etc.)—ideally within a Service Desk environment.
* Ability to see a task through to completion on time and to expected quality.
Desirable Qualifications
* Formal management and/or project management qualifications.
* ITIL Service Management certification.
* Service Desk Management (SDI/SDA) certification.
Equal Opportunity Statement
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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