Job Description
Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To maintain momentum, our client is looking for a great Telesales professional to maximise sales, and ensure excellent customer service! \n\nWhat’s in it for you / Benefits:\n•\t£26k per annum starting salary + £2k - £4k yearly commission (£28k-£30k OTE) \n•\t9am – 6pm Monday – Friday hours, no evenings or weekends!\n•\t20 days annual leave, plus bank holidays\n•\tCompany pension scheme\n•\tFree onsite parking\n•\tCommission / bonus scheme\n•\tCorporate discount on company stock for staff, friends & family\n\nRole Overview:\nThis is a duel role, with sales being the priority in the quiet seasons (autumn and winter), and customer service the focus during the Spring and Summer peaks.
\nAs an experienced Telesales Advisor, you'll be the friendly voice the customers rely on for all their service inquiries (deliveries, repairs, etc). You will also be making out-bound calls to current customers to upsell maintenance appointments, accessories and replacement tubs. \n\nKey Responsibilities:\n•\tFirst point of contact for existing customers, providing effective solutions to their reported problems.\n•\tOrganise engineer visits when issues can't be resolved over the phone.\n•\tDeliver excellent customer service, including product knowledge, practical advice, empathy...